NANNETTE SANTIAGO
River Grove,IL
Summary
Goal-oriented coordinator dedicated to strengthening administrative operations to support program success. Cultivate long-lasting relationships with members and staff to enhance experience and engagement. Motivated leader with quality communication, organizational and strategic planning abilities.
Overview
19
19
years of professional experience
Work History
Campus Coordinator
The Bridge
02.2020 - Current
- Operate and maintain volunteer program.
- Maintain timely communications with members to assess needs and assign appropriate course of action.
- Manage event logistics and operations.
- Implement strategies to provide an exceptional experience for members.
- Collaborate with executive teams to identify and address challenges.
Vice President of Operations
DOCTORS DIRECT INSURANCE, INC.
01.2017 - 01.2019
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices, proper protocols, and customer service standards.
- Identified opportunities to improve business process flows and productivity.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Supported C-level and project management team for optimal performance.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Negotiated price and service with vendors to decrease expenses.
Administrative Manager
DOCTORS DIRECT INSURANCE, INC.
01.2012 - 01.2017
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Coordinated office events, seminars and meetings for staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Assistant
DOCTORS DIRECT INSURANCE, INC.
01.2011 - 01.2012
- Provided support to claims, marketing, and sales teams.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
Senior Claims Assistant
OMS National Insurance Company, RRG
01.2005 - 01.2009
- Provided high-quality administrative support to claims team.
- Prepared and processed payments, and documented account updates.
- Processed and documented medical records and claim documents.
- Developed and improved department processes and procedures.
- Updated claims system to track claim status and provide relevant information to other departments.
- Maintained accurate and up-to-date records of claim information for future reference.
- Performed event coordination for larger parties and gatherings.
Education
Albert G. Lane Technical H.S.
Chicago, ILSkills
- Administration
- Management
- Client Relationships
- Planning and Coordination
- Database Administration
- General Accounting
- Process Improvement
- Computer Skills
- Multitasking Abilities
- Organization and Time Management
Languages
Fluent in both English and Spanish
Timeline
Campus Coordinator
The Bridge
02.2020 - Current
Vice President of Operations
DOCTORS DIRECT INSURANCE, INC.
01.2017 - 01.2019
Administrative Manager
DOCTORS DIRECT INSURANCE, INC.
01.2012 - 01.2017
Office Assistant
DOCTORS DIRECT INSURANCE, INC.
01.2011 - 01.2012
Senior Claims Assistant
OMS National Insurance Company, RRG
01.2005 - 01.2009
Albert G. Lane Technical H.S.
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