THERESA NANNIE ANDERSON
Philadelphia,PA
Summary
Highly motivated and results driven with strategic management in the global business environment, skilled in international business marketing with a proven track record of developing and implementing effective solutions to complex business challenges with expertise in strategic clients' services, business development operations, completing various administrative task and offering staff support. Strong interpersonal skills, excellent engagement skills, verbal and written communication skills, self-motivating attitude, adaptability skills and readiness to learn, problem-solving and leadership skills, team player, responsible, punctual and productive professional when working with little to no supervision. Seeking a challenging and dynamic role where I can leverage my skills and experience to drive business growth and ensure continuous productivity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Graduate Assistant
University of Delaware
09.2022 - 12.2023
- Conducting research projects by collecting and analyzing data performing literature reviews and writing research reports
- Diversity and Inclusion initiatives
- Student and community outreach.
Strategic Client Services Executive
Comsys Ghana Limited
02.2018 - 06.2022
- Establishing productive and professional relationship with key personnel in client's environment
- Enhanced client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Streamlined processes for improved efficiency, resulting in increased productivity and reduced costs.
- Built strong relationships with clients through timely communication and regular followups.
- Managed a diverse portfolio of clients, effectively prioritizing tasks to meet deadlines and exceed expectations.
- Collaborated with cross-functional teams to design and implement service improvements that enhanced overall client experience.
Client Services Officer
Comsys Ghana Limited
06.2014 - 01.2018
- Enhanced customer satisfaction by resolving complex account issues and providing exceptional service.
- Streamlined client onboarding processes for improved efficiency and faster turnaround times.
- Developed tailored solutions to address unique client challenges, resulting in increased loyalty and retention.
- Conducted regular reviews of existing accounts, recommending adjustments and enhancements as needed.
- Communicated with clients regarding account services, statements, and balances.
Administrative Assistant
Ministry Of Foreign Affairs And Regional Integration
10.2011 - 10.2012
- Assist in research activities of the bureau
- Assist officers in retrieving files in the registry
- Assist in organizing meetings and seminars.
Education
MSc International Business -
University of Delaware
Newark, DE12.2023
BSc Business Administration -
Central University College
Accra, Ghana05.2011
Skills
- Database modeling and relational databases
- Proficient in querying SQL databases
- Microsoft Office-Proficient in Excel, Word, PowerPoint, Access and Outlook
- Data Acquisition
- Attention to detail
- Visualization Software
- Proficient in using Tableau (Desktop, Server, Public,Online), advanced analytics and visualization, and creating dashboards
- Administrative Support
- Relationship Management
Certification
- Certificate in customer relationship management (University of Ghana Business School)
- January 2008 - Certificate of participation in spring board 2008- (legacy & legacy institution)
- December 2007- Certificate of participation in leadership & business network seminar – (University of Ghana)
- October 2007 - Certificate of Participation in achiever's strategic seminar –University of Ghana
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Graduate Assistant
University of Delaware
09.2022 - 12.2023
Strategic Client Services Executive
Comsys Ghana Limited
02.2018 - 06.2022
Client Services Officer
Comsys Ghana Limited
06.2014 - 01.2018
Administrative Assistant
Ministry Of Foreign Affairs And Regional Integration
10.2011 - 10.2012
MSc International Business -
University of Delaware
BSc Business Administration -
Central University College
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