NANOR MELKONIAN
Reseda,CA
Summary
Data-driven promotions and operations leader in the travel industry, specializing in transforming complex datasets into actionable business insights. Experienced in building dashboards, tracking KPIs, and using analytics to optimize promotions, inventory, and revenue performance. Skilled in streamlining workflows, enhancing accuracy across digital channels, and delivering measurable improvements in efficiency and customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead, Promotions & Product
AmaWaterways
Calabasas, CA
06.2025 - Current
- Direct company-wide coordination for annual product launch, aligning Marketing, Reservations, Operations, Sales, IT, and other departments to ensure 100% accuracy of products and promotions across Seaware, the website, and all collateral.
- Analyze booking performance data and inventory trends to identify opportunities, leading tactical promotions that increase sales for underperforming sailings by 12%.
- Oversee execution of 200+ promotional offers annually, ensuring flawless implementation and data accuracy across systems and customer-facing platforms.
- Streamline reporting workflows to reduce offer launch time by 30% while maintaining high data integrity across large datasets from Operations.
- Supervise team members, provide training, and lead special projects such as the Digital Promo Master to enhance promotional tracking and efficiency.
Quality Assurance Specialist
AmaWaterways
Calabasas, CA
04.2023 - 06.2025
- Lead the reservations team during the company’s annual product launch, performing extensive quality checks across large operational data sheets to ensure booking system and website accuracy for all products and promotions.
- Monitor 100+ monthly KPIs and call metrics, analyzing trends and providing actionable recommendations that improve call handling efficiency by 15% and reduce service errors by 20%.
- Design and maintain QA tracking tools that identify performance gaps, enabling targeted coaching and workflow improvements.
- Collaborate with Reservations, Revenue Management, and IT to align quality standards, streamline workflows, and enforce accuracy across reservation processes.
- Apply front-line sales and service expertise to refine QA criteria, ensuring both operational efficiency and enhanced guest experience.
Travel Advisor
Automotive Club of Southern CA
Glendale, CA
01.2022 - 11.2022
Sales Representative
Viking Cruises
Woodland Hills, CA
11.2017 - 07.2020
Legal Assistant
KJT Law Group
Glendale, CA
02.2017 - 08.2017
Shipping Coordinator
Liberty Investment Exchange
Pasadena, CA
09.2015 - 02.2017
Legal Assistant
Der-Parseghian Law Group
Pasadena, CA
08.2014 - 08.2015
Education
High School Diploma -
Ferrahian High School
Encino, CA01.2009
Skills
- Promotions & Product Strategy
- Quality Assurance & Process Improvement
- Data Analytics, Dashboards & Reporting
- Inventory & Revenue Optimization
- Project & Program Management
- Cross-Functional Team Leadership
- Offer Execution & Web Accuracy Governance
- Stakeholder & Client Engagement
- Microsoft 365 & SharePoint Administration
- Enterprise Platforms: Seaware, Verint, ADP, 8x8, Reportal
Certification
Global Distribution Systems (GDS) Fares and Ticketing – AMADEUS ▪ Mar 2023
IBM Data Management Professional Certificate ▪ Enrolled
Languages
English
Professional
Arme
Professional
Timeline
Lead, Promotions & Product
AmaWaterways
06.2025 - Current
Quality Assurance Specialist
AmaWaterways
04.2023 - 06.2025
Travel Advisor
Automotive Club of Southern CA
01.2022 - 11.2022
Sales Representative
Viking Cruises
11.2017 - 07.2020
Legal Assistant
KJT Law Group
02.2017 - 08.2017
Shipping Coordinator
Liberty Investment Exchange
09.2015 - 02.2017
Legal Assistant
Der-Parseghian Law Group
08.2014 - 08.2015
High School Diploma -
Ferrahian High School
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