Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nansi Iniguez

Summary

As an intake screener, I have developed skills in client communication and screenings within a high-paced, client-focused environment. I have a proven ability to handle sensitive information and collaborate with teams, adapting to changing needs to achieve results. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. I am looking to transition into a new field and bring dedication to improving the screening unit processes and client experiences.

Overview

7
7
years of professional experience

Work History

Intake Screener

Northwest Justice Project
06.2021 - Current
  • Handled sensitive situations effectively by demonstrating empathy, understanding, and sound judgment when faced with challenging client scenarios during screenings.
  • Developed strong rapport with clients through active listening and empathetic communication during intake screenings.
  • Managed a high volume of incoming calls promptly, professionally addressing inquiries or directing callers as needed for further assistance.
  • Supported continuous improvement efforts by actively participating in staff meetings, trainings, and workshops focused on enhancing service delivery.

Child Caregiver

Maria's Daycare
08.2020 - 08.2020
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Responded to inquiries from parents and guardians.
  • Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.

Kitchen Cleaner & Server

Toppenish High School
08.2017 - 06.2019
  • Enhanced staff efficiency through proper organization of supplies and equipment for easy access.
  • Achieved superior cleanliness within time constraints during busy periods while prioritizing essential tasks to maintain order.
  • Consistently received positive feedback from management and coworkers for maintaining an exceptionally clean workspace, contributing to overall team success.
  • Contributed to a positive work atmosphere by cooperating with kitchen staff members in shared cleaning responsibilities.

Education

Bachelor of Arts - Psychology

Heritage University
Toppenish, WA
05-2022

Skills

  • Efficient multitasking
  • Organizational growth
  • Reliability and punctuality
  • Stress tolerance
  • Follow-up skills
  • Data entry proficiency
  • Client intake procedures
  • Quick-learning
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Multitasking

Languages

Spanish
Native or Bilingual

Timeline

Intake Screener

Northwest Justice Project
06.2021 - Current

Child Caregiver

Maria's Daycare
08.2020 - 08.2020

Kitchen Cleaner & Server

Toppenish High School
08.2017 - 06.2019

Bachelor of Arts - Psychology

Heritage University

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Nansi Iniguez