Summary
Work History
Languages
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NANTIDA PUWALANONT

(909)222-7839 nantidapuwalanont@yahoo.com
ORTING,WA
NANTIDA PUWALANONT

Summary

-Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences -Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management -Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals -To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

MANGO THAI RESTAURAANT

SERVER
03.2021 - Current

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supported needs of person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

USPS

CLERK
08.2021 - 08.2023

Job overview

  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.

CARNIVAL CRUISE LINE

COCKTAIL WAITRESS
08.2010 - 04.2011

Job overview

  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supported needs of person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Supported needs of person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

HARD ROCK CAFE

SERVER
02.2005 - 04.2009

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

Languages

ENGLISH
THAI
LAO

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NANTIDA PUWALANONT(909)222-7839 nantidapuwalanont@yahoo.com