N. ANTOINETTE WOODBERRY
Great Mills,MD
Summary
Detailed Accounting Specialist with 10 years of experience maintaining financial records and reviewing financial activity. Polished in spreadsheet creation, report preparation and data analysis. Quick and accurate to meet strict deadlines and manage multiple tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Bill/Accounting Specialist
AvisBudgetGroup
Virginia Beach
03.2023 - Current
- Forward invoices and account info to clients and manage client data to maintain accurate account records and outstanding balances
- Coordinate with customers, vendors, and other departments to resolve discrepancies and ensure accurate billing
- Manage the accounts receivable process, ensuring timely collections of payments and identify any discrepancies on invoices
- Respond and assist inquiries from internal locations as well as third party agencies
- Developing and maintaining close relationships with customers to ensure satisfaction and prompt resolution to all customer complaints
- Fully responsible for answering all truck complaints via email, phone, and chat.
Data Entry Specialist
Ferguson
Newport News
12.2019 - 10.2022
- Gathered financial information, prepared documents, and closed books
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions
- Supported monthly reporting analysis of internal reports to reconcile general ledger
- Continuing education on permits and certificates for government departments
- Reconciled accounts and reviewed expense data, net worth, and assets
- Improved efficiency of data collection, analysis, and modeling to enhance practices and increase customer retention.
QM
United States Navy, USN
Norfolk
08.2012 - 08.2022
Research Remediation Representative III
Bank Of America
Norfolk
08.2017 - 12.2019
- Appointed to coach a special project team for the financial crime settlements
- Research product information, terms, conditions, contracts, and federal regulations guidelines
- Create cases to track customer feedback in the case management system, Escalation Issue Tracking System (EITS)
- Conduct investigative steps to fully identify issues while resolving the unresolved complex problems and inquiries
- Identifying process improvements and trends through complaints
- Utilize Virtual Library to thoroughly ensure accurate protocol
- Provide feedback to team members management as needed
- Provide peer coaching for new hires
- Analyze/monitor reports to check for open/unassigned cases.
Education
Associate Degree – Business Management - Business Administration And Management
University Of Southern Maryland
La Plata, MD05-2025
High School Diploma -
Mullins High School
SC05-2010
Skills
- Account Relationship Management
- Invoicing And Billing
- Accounts Receivable And Payable
- Account Reconciliation Specialist
- Customer Relationship Management
- Customer Satisfaction
- General Ledger Analysis
- Meticulous Attention To Detail
- Administrative Support Specialist
- Data Accuracy
Certification
- Life and Health insurance producer
Timeline
Direct Bill/Accounting Specialist
AvisBudgetGroup
03.2023 - Current
Data Entry Specialist
Ferguson
12.2019 - 10.2022
Research Remediation Representative III
Bank Of America
08.2017 - 12.2019
QM
United States Navy, USN
08.2012 - 08.2022
Associate Degree – Business Management - Business Administration And Management
University Of Southern Maryland
High School Diploma -
Mullins High School
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