Nantume Joy
Mbarara City,Uganda
Summary
Experienced server, thrives in a fast-paced environment, and excels at taking initiative and consistently working toward keeping the restaurant inviting and with a interesting passion for welcoming every customer like family and giving everyone exceptional service.
Overview
9
9
years of professional experience
Work History
General Manager
Friends Corner Restaurant
Mbarara, Uganda
10.2024 - Current
- Administrative tasks
- Providing leadership skills to fellow employees.
- Team and individual organization.
- Communication skills
- Goal and Target setting responsibilities.
- Budgeting, cost control and reporting.
- Customer experience and service recovery.
Assistant Manager
Friends Corner Restaurant
Kampala, Uganda
08.2022 - 09.2024
- Responsible for selecting, developing and managing employees.
- Arrange for new employees’ proper on boarding (scheduling trainings and ordering uniforms)
- Overseeing restaurant staff performance, ensuring quality dining.
- Prepare shift schedules.
- Overseeing daily operations
- Monitor compliance with safety and hygiene regulations.
- Keep detailed records of daily, weekly and monthly costs and revenues.
- Calculate future needs in kitchenware and equipment and place orders as needed.
Head Waitress and Server
Rwizi Arch Hotel
Mbarara, Uganda
10.2020 - 07.2022
- Consistently offer professional, friendly and engaging service.
- Assisting in the hiring and training of new wait staff.
- Monitoring inventory levels and restocking as needed.
- Handling financial transactions and processing payments.
- Ensuring tables are set and properly prepared for guests.
- Taking customer orders and serving food and beverages.
- Follow all safety and sanitation policies when handling food and beverage.
- Have full knowledge of all menu items, beverage lists and promotions.
Bar and Restaurant Server
Ice Lounge Saket
Kabale, Uganda
12.2017 - 09.2020
- Ensuring safety, particularly when serving alcohol
- Providing exceptional guest experiences by greeting customers.
- Taking accurate food and drink orders and serving them promptly.
- Maintaining menu knowledge for recommendations.
- Managing POS transactions system.
- Communicate daily specials to guests
- Cleaning and resetting tables.
- Other duties as assigned.
Internee
Embura Farm Lounge
Mbarara, Uganda
11.2016 - 11.2017
- Internship across different departments, housekeeping, f&b, front office, Telephone and finance.
Education
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Skills
Excellent customer service, as a result of my personality of genuine interest in helping people I am very polite, friendly and patient This has helped me stay clam and focused especially when working under pressure and with my teammates
Leadership and management
Teamwork and collaboration on a busy team schedule under great pressure where flexibility and initiative are very essential
Clear communication and interpersonal skills through interactions with guests making sure that we turn their moment into memories
Multitasking
Menu knowledge to manage multiple tables
Dependability and time management
Timeline
General Manager
Friends Corner Restaurant
10.2024 - Current
Assistant Manager
Friends Corner Restaurant
08.2022 - 09.2024
Head Waitress and Server
Rwizi Arch Hotel
10.2020 - 07.2022
Bar and Restaurant Server
Ice Lounge Saket
12.2017 - 09.2020
Internee
Embura Farm Lounge
11.2016 - 11.2017