Summary
Overview
Work History
Education
Skills
Timeline
Generic

NANYAMKA FRANCIQUE

Customer Care
Brooklyn

Summary

CUSTOMER CARE AND SERVICE PROFESSIONAL

Professionally, I provide my ability to cultivate trusted team success with managing tasks exceptionally. Detail orientation, creative thought, and the ability to problem-solve; are skills in which I am able to apply while managing work loads in my experienced fields. Disciplined quick learner with excellent interpersonal, organizational, and communicative skills.


CORE STRENGTHS: Customer Service, Recordkeeping/Document Management, Retail Operations, Inventory Control, Administrative Support, Scheduling, Supply Chain Management, Project Development, Staff Supervision & Training, Operations Management, Contract Management, Business Administration, Sales, Performance Evaluations, Child Care, Behavioral Development, Onboarding & Payroll Support.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Paraprofessional Bus Aid & Teacher Assistant

RCM Health Services
6 2023 - 02.2024
  • Assisted students in developing deeper understanding of behavioral concepts by providing one-on-one support.
  • Helped manage bus loading and unloading.
  • Pick up and Drop off daily ensuring safe travel to and from school.
  • Supported classroom activities, tutoring, and reviewing work.
  • Completed daily reports on attendance and disciplinary performance.
  • Adhered to classroom protocols to keep areas clean, neat, and organized.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

E-Commerce Personal Shopper

Whole Food Market
12.2022 - 03.2023
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Verified quality and accuracy of picked items, prioritizing customer order accuracy.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
  • Provided personal shopping services for product categories ranging from fresh to prepared ready-to-eat foods.

Administrative Assistant

THIRD ROOT COMMUNITY HEALTH CENTER
10.2015 - 03.2020
  • Maximized business operational performance; assessed supplier quality to maintain tight cost controls; and created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
  • Managed client communication via email and phone, actively listening to customers, handling concerns quickly, and escalating major issues to supervisor.
  • Improved operations through consistent, dedicated work and staff support.
  • Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork
  • Supervised administrative operations, including hiring processes and vendor relationships, to maintain smooth operations
  • Trained new administrative staff in company and regulatory requirements to promote compliance
  • Maintained positive customer relations, addressing problems head-on and implementing successful corrective actions
  • Oversaw office inventory activities such as supply ordering, requisitions, stocking, and shipment receiving.

Key Holder

Brooklyn Industries Inc.
04.2014 - 10.2015
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained newly hired sales team in upselling techniques.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Education

Business Management & Entrepreneurship - Entrepreneurial Studies

University of The Pacific
Stockton, CA
10.2020 - 04.2021

Cosmetology License, State of New York -

Empire Beauty School
Manhattan, NY
02.2011 - 10.2013

High School Diploma -

Bedford Stuyvesant Preparatory High School
Brooklyn, NY
11.2008 - 07.2010

Skills

Training and mentoring

Timeline

E-Commerce Personal Shopper

Whole Food Market
12.2022 - 03.2023

Business Management & Entrepreneurship - Entrepreneurial Studies

University of The Pacific
10.2020 - 04.2021

Administrative Assistant

THIRD ROOT COMMUNITY HEALTH CENTER
10.2015 - 03.2020

Key Holder

Brooklyn Industries Inc.
04.2014 - 10.2015

Cosmetology License, State of New York -

Empire Beauty School
02.2011 - 10.2013

High School Diploma -

Bedford Stuyvesant Preparatory High School
11.2008 - 07.2010

Paraprofessional Bus Aid & Teacher Assistant

RCM Health Services
6 2023 - 02.2024
NANYAMKA FRANCIQUECustomer Care