NAOISHA MITCHELL
Batesville,MS
Summary
Dedicated Patient Care Advocate with a strong focus on empathy and problem-solving. Committed to enhancing patient understanding of healthcare options and improving experiences through effective communication.
Overview
8
8
years of professional experience
Work History
Healthcare Customer Service Representative
StarTek
11.2018 - 03.2021
- Resolved complex customer inquiries through effective communication and problem-solving skills.
- Educated members on healthcare benefits, coverage options, and claims processes to enhance understanding.
- Collaborated with cross-functional teams to streamline service delivery and improve customer satisfaction.
- Developed training materials for new hires, ensuring consistent application of policies and procedures.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Healthcare Customer Service Representative
Humana
05.2020 - 04.2023
- Resolved associate, tool and service delivery issues; revealed by statistical reports.
- Managed timely and effective replacement of damaged or missing products.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
- Responded to customer requests for products, services, and company information.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Patient Care Advocate
VXI Global Solutions LLC
02.2023 - 08.2026
- Advocated for patient needs, ensuring comprehensive understanding of healthcare services and options available.
- Collaborated with healthcare teams to streamline communication and improve patient experience.
- Resolved complex patient inquiries, demonstrating strong problem-solving skills and attention to detail.
- Educated patients on treatment plans, fostering adherence through clear explanations and support.
- Resolved problems with communication and billing to foster seamless services.
- Resolved customer complaints using established follow-up procedures.
Education
High School Diploma -
FINCH HENRY JOB CORPS
Courtland, MS05-2013
Skills
- Care planning
- Documentation
- Goal setting
- Scheduling
- Follow-up care
- Empathy display
- Claims processing
- Relationship building
- Multitasking
- Patient care
Timeline
Patient Care Advocate
VXI Global Solutions LLC
02.2023 - 08.2026
Healthcare Customer Service Representative
Humana
05.2020 - 04.2023
Healthcare Customer Service Representative
StarTek
11.2018 - 03.2021
High School Diploma -
FINCH HENRY JOB CORPS