Naoko Kakitani Goo
Honolulu
Summary
Seeking a position that will challenge and reflect my experience in Office Management and Administration Professional .
I find my strengths are productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Logistic Coordinator / Travel assistant
FEDITC LLC
10.2023 - 09.2025
- Coordinate and oversee the end-to-end logistics process, including transportation, warehousing, and distribution.
- Worked closely with internal teams, suppliers, and carriers to ensure seamless coordination and execution of logistics plans.
- Identify opportunities for process improvements and cost efficiencies within logistics operations.
- Ensure compliance with local and international regulations governing transportation and logistics.
- Address and resolve logistics-related issues promptly to minimize disruptions in the supply chain.
- Analyze key logistics metrics and KPIs to assess performance and implement strategies for improvement.
- Maintain accurate and up-to-date documentation related to shipments, inventory, and logistics processes.
- Other support duties as needed/directed.
- Travel arrangements for engineers for their missions
- Identify the cost-effective travel plans to maintain the budget to keep expenses down for successful mission
- Industry: business supporting DoD and other intelligence agencies worldwide. Providing services to mission critical national security systems
IT project assistant Coordinator
Mano Lani LLC
07.2023 - 09.2023
- Project support: Assist the IT Project Manager with a variety of tasks, including the development of project schedules, budgets, and resource plans.
- Documentation: Manage and maintain project documentation, such as project plans, meeting minutes, status reports, and technical requirements.
- Communication: Serve as a central point of contact for all project stakeholders, including team members, vendors, and clients. The coordinator facilitates communication and ensures everyone is kept informed of project progress.
- Scheduling: Coordinate project timelines, tasks, and deliverables to ensure deadlines are met. This includes scheduling meetings and distributing agendas.
- Resource coordination: Help manage resources for projects, which can include coordinating personnel, equipment, and third-party vendors.
- Risk and issue tracking: Monitor projects for potential risks and issues and escalate them to the Project Manager when necessary.
- Budgeting: Assist with financial tracking, such as managing expenses and purchase orders to help ensure the project stays within its budget.
- Industry: business supporting DoD and other intelligence agencies worldwide. Providing services to mission critical national security systems
International trade & sales assistant/ procurement officer
ALBION Co., Ltd
02.2020 - 12.2022
- Handled inquiries from branches in the USA, France, Korea, Malaysia, and Italy for new product launch, marketing materials, and processing purchase orders.
- Responsible for opening new accounts.
- Responsible for gathering all the necessary information and documents for the exportation of goods, third party laboratory testing, and ensuring customs regulations compliance.
- Managed orders, stock levels, balance sheets, and profit and loss account activity.
- Applied for export permits and licenses in accordance with the export laws and regulations.
- Used SAP to register new items, manage orders, stocks lists, balances, and loss and profit and loss.
- Filing
- Instructed the logistics department to contact customs brokers to negotiate delivery schedules and all other customs related information.
- Industry: Manufacturer and distributer of premium cosmetics for both domestic and international markets.
International trade brand sales & marketing assistant/ procurement officer
Ariel Trading Co., Ltd
11.2017 - 12.2019
- Handled inquiries from suppliers in the USA, France, and Italy for market research. Research and development of new products for branding and press events in Japan.
- Responsible for opening new accounts from negotiation to final contract with new brands.
- Translator for PR events, Skype meetings, and phone conferences held with overseas suppliers.
- Responsible for gathering all the necessary information and documents for the importation of goods, third party laboratory testing, and ensuring customs regulations compliance.
- Managed orders, stock levels, balance sheets, and profit and loss account activity.
- Conducted brand-training sessions with clients’ employees to promote products.
- Instructed and coordinated with freight forwarders to ensure prompt delivery of shipments to the logistics center.
- Prepared and revised product presentations in accordance with The Ministry of Health, Labour and Welfare regulations.
- Participated in store sales promotions as a brand advocate sales representative.
- Handled phone orders from customers.
- Conducted in-store training for sales representatives.
- Responsible for visual display at the stores and sales promotional ideas.
- Industry: organic/natural foods and cosmetics international distributor, trade and marketing
Custom broker assistance/ call representative
Federal Express corporation
05.2014 - 09.2016
- Fielded incoming calls from customers such as tracking shipments, clearance status and instructions, advising import duty and taxes in both Japanese and English.
- Filed doctor’s medical licenses, cosmetics manufacturing and sales business licenses, and animal quarantine certificates.
- Assembled detail reports for special projects as required and determined by management.
- Prepared and revised job aids for new hires.
- Responsible for guiding customers/forwarders to obtain import permit/license for foodstuffs/pharmaceuticals to Japan by Ministry of Health and Welfare.
- Released designated broker packages using NACCS to other brokers.
- Arranged temperature sensitive shipments to be delivered under preferred cool domestic delivery agents.
- Mailed import declaration forms when required by customs for customers who need to amend their tax return.
- Translated for customs brokers when contacting customers from overseas via email, phone, and fax.
- Notified customers of package arrival to seek further customs instructions for foodstuffs, cosmetics, and drugs.
- Industry: cargo airline, international shipping, logistic service, custom clearance
International Sales executive representative assistant
Toray International Inc.
12.2011 - 04.2014
- Handled inquiries from the factories in Malaysia, and USA for machinery maintenance parts, and machinery plant projects.
- Managed sales orders from overseas plants then place the orders after negotiating delivery date and price with manufacturers.
- Translated for sales executives when contacting foreign customers.
- Responsible for gathering all the necessary information and documents for import/export of goods.
- Use SAP to manage orders, stocks lists, balances, and profit and loss.
- Filing
- Instructed the logistics department to contact customs brokers to negotiate delivery schedules and all other customs related information.
- Coordinated shipping plant machinery items to USA to meet EPA regulations while obtaining Export permit/License issued by Ministry of Economy, Trade and Industry.
- Industry: fibers and textiles, apparels, plastics & chemicals, carbon fiber, films and plant machinery, water treatment environment
Customer service representative
Federal Express corporation
03.2004 - 11.2011
- Handled incoming calls from customers such as arranging pick ups, tracking shipments, invoicing, and presenting solutions to related matters in both Japanese and English.
- Responsible for assisting newly hired employee and temporary hired staffs.
- Assembled detailed reports for special projects as required and determined by management.
- Prepared and revised job aids for the department.
- Responsible for guiding customers through FDA system interface to obtain import approval for foodstuffs from Japan to the US.
- Introduced volume shipment price plan to customers.
- Raised sales leads to make contributions to expand sales.
- Industry: cargo airline, international shipping, office printing service and logistic service
International Sales executive representative
Magnetic Laboratories
04.2003 - 11.2003
- Handled sales calls including presenting volume discount quotations, handling claims, and expanding sales field.
- Shipped orders on time and strived to accommodate customer’s needs.
- Established overseas brunch in Dubai, UAE.
- Responsible for hiring part-time staff at Dubai office.
- Industry: wholesales
Education
Bachelor of Arts - Chinese language, Asian Studies
Victoria University of Wellington
11.2002
Skills
- Well organized, highly motivated and able to work without direct supervision
- Fast learner, sound decision maker with the desire to learn and accept new responsibilities
- Computer Skills: Microsoft Excel, Word, lotus Notes & Microsoft Outlook
- Multitasking and organization
- Schedule coordination for engineers
- Scheduling and calendar management for our projects in PACAF
- Recordkeeping for all the both domestic and international travels and projects
- Project Support by providing all the equipments and so on
- Budget planning for travels per engineer per base
- Team oversight to see where all the engineers are located
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Logistic Coordinator / Travel assistant
FEDITC LLC
10.2023 - 09.2025
IT project assistant Coordinator
Mano Lani LLC
07.2023 - 09.2023
International trade & sales assistant/ procurement officer
ALBION Co., Ltd
02.2020 - 12.2022
International trade brand sales & marketing assistant/ procurement officer
Ariel Trading Co., Ltd
11.2017 - 12.2019
Custom broker assistance/ call representative
Federal Express corporation
05.2014 - 09.2016
International Sales executive representative assistant
Toray International Inc.
12.2011 - 04.2014
Customer service representative
Federal Express corporation
03.2004 - 11.2011
International Sales executive representative
Magnetic Laboratories
04.2003 - 11.2003
Bachelor of Arts - Chinese language, Asian Studies
Victoria University of Wellington