Naoko Schwendeman
Aurora,CO
Summary
Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements. Experience in Microsoft Excel, Word, and PowerPoint and various Point of Sale and Customer Relationship Management systems.
Overview
11
11
years of professional experience
Work History
Home Health Aide
PPL-CO Consumer Directed Attendant Support Service
10.2021 - 07.2022
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Housekeeper
Rocky Mountain Lodge
07.2021 - 12.2021
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Quality Control and Compliance Inspector
Mercury Plastics
08.2020 - 03.2021
- Responsible for Press Department quality control and Compliance Department inspections.
- Performed comprehensive food safety audits to assess compliance to AIB food safety standards.
- Promoted Safety and Good Manufacturing Practices
- Enhanced compliance adherence by conducting thorough inspections and evaluations of operational processes.
- Improved risk management by identifying areas of non-compliance and providing corrective action recommendations.
- Supported senior management in making informed decisions through the provision of accurate compliance reports and analysis.
Custodian
Mercury Plastics
08.2020 - 08.2020
- Cleaning the office and warehouse area, Using vacuum cleaners and dry mops, Emptying wastebaskets, Pushing carts loaded with trash recyclable, or wastepaper, During work I was continually standing, bending, stooping, and reaching
Office Clerk
JFC International Inc
09.2018 - 06.2019
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
- Reduced outstanding receivables by consistently following up on overdue invoices and negotiating payment plans with clients.
- Enhanced financial reporting accuracy through diligent reconciliation of accounts payable and receivable records.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
Store Cashier and Inventory Stocker
Daiso
12.2017 - 09.2018
- Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
- Managed register during high-volume shifts, maintaining accuracy and efficiency in financial transactions.
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Assisted customers with product inquiries, helping them make informed purchasing decisions.
- Proactively assisted coworkers during busy periods to ensure efficient workflow throughout the store.
Japanese Data Entry/Customer Service
Ariix
01.2015 - 05.2016
- Accurately audited and processed new client registration forms.
- Increased customer satisfaction through timely shipment processing and proactive communication with clients.
- Complete quality review of other service member’s data entry information
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
Receiving Administrative Assistant
JFC International Inc
01.2012 - 05.2012
- Processed and maintained updated records of customer orders and account information to ensure accurate and timely billing processes.
- Utilized computer software systems effectively to track shipments, manage inventory levels, and generate essential reports for management review.
- Calculated cost prices from multiple invoices.
- Communicated costs with sales managers and resolved customer orders, invoices, and delivery opportunities,
- Developed and maintained files, folders and various data using Microsoft Word and Excel.
Education
High School Diploma -
Nakano Computer Technical School
Associate in Applied Science Degree -
Central Texas College
Skills
- Audit Support
- Account Monitoring
- Payment Coordination
- Customer Relations
- Information Gathering and Analysis
- Safety Procedures
- Inspection Documentation
- Non-Conformance Reporting
- Financial Verification
- Status Reports
- Account Updating
- Complaint Resolution
Additional Information
GPA: 3.667
Unit
Unit D
Languages
Japanese
Native or Bilingual
Timeline
Home Health Aide
PPL-CO Consumer Directed Attendant Support Service
10.2021 - 07.2022
Housekeeper
Rocky Mountain Lodge
07.2021 - 12.2021
Quality Control and Compliance Inspector
Mercury Plastics
08.2020 - 03.2021
Custodian
Mercury Plastics
08.2020 - 08.2020
Office Clerk
JFC International Inc
09.2018 - 06.2019
Store Cashier and Inventory Stocker
Daiso
12.2017 - 09.2018
Japanese Data Entry/Customer Service
Ariix
01.2015 - 05.2016
Receiving Administrative Assistant
JFC International Inc
01.2012 - 05.2012
High School Diploma -
Nakano Computer Technical School
Associate in Applied Science Degree -
Central Texas College
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