Summary
Overview
Work History
Education
Skills
Timeline
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Naomi L. Olson

Mansfield

Summary

Results-oriented professional with 24 years of experience in the Health Care Industry, specializing in project management, process improvement, business analysis, and governance. Proven track record as a dependable and organized team player with excellent communication skills. I am eager to broaden my skill set by using my current strengths and knowledge about Prime to help bring success to the sales team.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

24
24
years of professional experience

Work History

Sr. Process Improvement Analyst

Prime Therapeutics
02.2020 - Current
  • Spearhead process improvement initiatives, enhancing department operational efficiency
  • Work with Project Managers to collaborate with stakeholders to elicit, document, and prioritize business requirements for regulatory compliance projects
  • Lead departmental project work from initiation to completion ensuring alignment with the requestor’s goals
  • Develop project plans, timelines and effectively managed resources and stakeholder expectations for departmental project work
  • Collaborate with the Sr
  • Network Compliance Process Analyst to uphold and revise Standard Operating Procedures (SOPs) and Documented Process Tasks (DPTs) on the Network Management SharePoint site
  • Appointed as Business Continuity Writer for Network Management-Oversee the development and maintenance of a complex Business Continuity Plan (BCP) for one of Primes largest departments
  • Established and optimized a streamlined process for the regular monthly and quarterly updates and testing of the BCP

Sr. Business Planning Analyst

Prime Therapeutics
03.2017 - 02.2020
  • Assisted to develop and maintain the annual strategic project roadmap
  • Provided key support in governance processes, reviewing and registering baselines for projects
  • Tracked project budgets post-governance decisions, contributing to monthly executive-level operating reports
  • Socialized communication related to the roadmap projects with stakeholders
  • Supported the Enterprise Project Lifecycle (EPLC) Framework
  • Supported project intake in the weekly project estimating sessions
  • Collaborated with Project Managers to ensure proper documentation and templates were used for business cases

Business Planning Analyst

Prime Therapeutics
08.2011 - 03.2017
  • Assisted to develop and maintain the annual strategic project roadmap
  • Provided key support in governance processes, reviewing and registering baselines for projects
  • Tracked project budgets post-governance decisions, contributing to monthly executive-level operating reports
  • Socialized communication related to the roadmap projects with stakeholders
  • Supported the Enterprise Project Lifecycle (EPLC) Framework
  • Supported project intake in the weekly project estimating sessions
  • Collaborated with Project Managers to ensure proper documentation and templates were used for business cases

Office Manager, Lakeville & Inver Grove Heights

Metro Dentalcare
01.2009 - 08.2011
  • Provided weekly reporting on budget forecasts, staffing metrics, and chair utilization, contributing valuable insights to inform strategic decision-making and resource allocation
  • Led the clinics recruitment process, ensuring the acquisition of high-caliber candidates for all workgroups within the clinics
  • Conducted comprehensive 3-month reviews for newly onboarded employees and conducted annual performance evaluations for the entire staff
  • Oversaw the financial aspect by reconciling and approving invoices for both offices, guaranteeing their timely submission to the Accounts Payable department and subsequent remuneration
  • Orchestrated monthly staff meetings for personnel in all clinics, facilitating effective communication and dissemination of crucial company information
  • Managed staff scheduling to ensure seamless coverage, implementing strategic solutions such as engaging temporary agencies or internal staff floats during periods of employee vacations or maternity leaves as required

Office Manager, Inver Grove Heights

Metro Dentalcare
09.2007 - 01.2009

Office Manager, Savage

Metro Dentalcare
04.2002 - 09.2007

Patient Coordinator

Metro Dentalcare
02.2001 - 04.2002
  • Verified dental insurance for each patient on a daily basis
  • Prepared financial arrangements for patients with large treatment plans
  • Provided high quality customer service during billing calls and other patient inquiries
  • Prepared, presented and sold treatment plans, working to ensure that patients understood their respective plan and financial obligation
  • Analyzed insurance receivable reports, aging reports, recall reports, and treatment plan reports as part of daily responsibilities

Education

Associate of arts Degree -

Normandale Community College
Bloomington, MN
12.1996

Skills

  • Microsoft Office
  • Excel
  • Word
  • Power Point
  • Outlook
  • Teams
  • Planview
  • In Case of Crisis platform
  • Jira
  • SharePoint
  • Customer experience
  • Team collaboration
  • Project leadership

Timeline

Sr. Process Improvement Analyst

Prime Therapeutics
02.2020 - Current

Sr. Business Planning Analyst

Prime Therapeutics
03.2017 - 02.2020

Business Planning Analyst

Prime Therapeutics
08.2011 - 03.2017

Office Manager, Lakeville & Inver Grove Heights

Metro Dentalcare
01.2009 - 08.2011

Office Manager, Inver Grove Heights

Metro Dentalcare
09.2007 - 01.2009

Office Manager, Savage

Metro Dentalcare
04.2002 - 09.2007

Patient Coordinator

Metro Dentalcare
02.2001 - 04.2002

Associate of arts Degree -

Normandale Community College

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Naomi L. Olson