Hi, I’m
Naoma Vann
Gray,TN
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To see and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable and successful at managing multiple priorities with a positive attitude. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable Medical Records Clerk with 2 years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills. Meticulous Medical Records Clerk with 2 years history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations. I have a large gap in my work history. I became a stay-at-home mom after my husband went back into the military. I stayed involved with our kids' school and extracurricular activities. I served on the PTA, the president of the Athletic Boosters Club, hosted teacher luncheons and participated in the planning and hosting of the Veteran's Day Program. Now, that our kids are older, and he is now retired, and I am excited to get back into the workforce full time while going back to school to get certified in medical billing and coding and earning an associate's degree in Health Information Management.
Overview
27
years of professional experience
Work History
Amsurg - Center 2120 / The Regional Eye Surgery Center
Medical Files Clerk
09.2021 - 08.2023
Job overview
- Performed general office duties such as faxing and scanning documents and retrieving documents using several systems.
- Maintained patient confidence by keeping patient records information confidential.
- Checks charts for accuracy and signatures.
- Assists in ordering medical supplies and stocking them.
- Assists in completing surgery schedules.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Reviewed charts and flagged incomplete or inaccurate information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records in compliance with security regulations.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Assisted in training new staff on medical record processing and filing procedures.
Washington County Board of Education
Washington County Board of Education - Substitute Teacher
10.2019 - 12.2021
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignment, student needs and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Operated computers or audio-visual aids to supplement presentations.
U.S. Cellular
Sales Representative / Customer Service
09.1999 - 03.2004
Job overview
- Conducted on-site product demonstrations to highlight features, answer questions and redirect concerns toward positive aspects.
- Assisted walk-in-traffic with identifying financial needs and goals to provide customized solutions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Reached out to customers after completed sales to evaluate satisfaction.
- Increased sales by offering advice on purchases and offering additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Receiving inbound calls, discussing customers bill.
- Explaining service benefits and coverage.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
C&H Rauch Jewelers
Sales Consultant Representative
09.1996 - 08.1999
Job overview
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Provided advice to customers regarding suitable product selection.
- Handles credit and debit and credit card payment processing to complete purchase experiences.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Achieved or surpassed sales quotas.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bryan University , Tempe, AZ
Associate of Science from Associate's in Health Information Management
2025
Southern West Virginia Community And Technical College , Williamson, WV
High school or equivalent from General Studies
12.1998
Belfry High School , Belfry, KY
High school or equivalent from Other
05.1996
Skills
- Call Center Experience - 2 years
- Time management, critical thinking, problem solving abilities - 10 years
- Medical Terminology Understanding
- Payment Collection
- File Management
- Staff Training
- Medical Records and Documentation
- Work Well Independently
- Office Supplies and Inventory
- Payment Processing
- Records Management
- Administrative Duties
- Online Systems
- Scanning and Imaging Software
- Maintaining File Systems
- Records Accuracy
Middle Initial
M
Timeline
Medical Files Clerk
Amsurg - Center 2120 / The Regional Eye Surgery Center
09.2021 - 08.2023
Washington County Board of Education - Substitute Teacher
Washington County Board of Education
10.2019 - 12.2021
Sales Representative / Customer Service
U.S. Cellular
09.1999 - 03.2004
Sales Consultant Representative
C&H Rauch Jewelers
09.1996 - 08.1999
Bryan University
Associate of Science from Associate's in Health Information Management
Southern West Virginia Community And Technical College
High school or equivalent from General Studies
Belfry High School
High school or equivalent from Other
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