Naome Frazier
Allen,TX
Summary
Knowledgeable Cosmetic Beauty Advisor with 3 years of experience in diverse luxury retail environments. Educates clients on application of products depending on skin colors and types. Adheres to store policies, procedures and regulations with focus on service excellence, with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
Overview
4
4
years of professional experience
Work History
Cosmetic Beauty Advisor
Dillard's Department Store
04.2020 - 05.2022
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Trained new staff in product knowledge and customer service protocols.
- Protected store assets and inventory via loss prevention procedures.
- Processed payments, entering sales in register for prompt customer service.
- Offered make-up tips and popular tutorials in alignment with latest trends
Customer Service Representative
Designers Center
10.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Licensed Certificate - Cosmetology
Grayson College
Denison, TX09.2023
Skills
- Customer Service
- Cosmetics and Facial Care Services
- Sales Closing
- Manicures and Pedicures
- Makeup Techniques
- Facials and Chemical Treatments
- Product Demonstration
- Customer Consultation
- Product Demonstrations
- Cosmetology
- Sales Proficiency
- Service Consultations
Timeline
Cosmetic Beauty Advisor
Dillard's Department Store
04.2020 - 05.2022
Customer Service Representative
Designers Center
10.2018 - 12.2019
Licensed Certificate - Cosmetology
Grayson College
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