Naome Shan Yeteshawork
Bethesda,MD
Summary
Compassionate and highly organized healthcare professional with 6 years of combined experience as a Medical Receptionist and Certified Nursing Assistant (CNA). Skilled in front-desk operations, patient scheduling, and medical record management, as well as providing direct patient care, monitoring vital signs, and supporting clinical staff in daily tasks. Adept at multitasking in fast-paced environments while maintaining a high standard of patient confidentiality and customer service. Proficient in electronic health record (EHR) systems, HIPAA compliance, and medical terminology. Recognized for strong communication, empathy, and teamwork in both administrative and clinical roles.
Overview
6
6
years of professional experience
Work History
PCT in Ortho Nero
Suburban Hospital (JOHNS HOPKINS MEDICEN)
05.2025 - Current
- Suburban Hospital (JOHNS HOPKINS MEDICEN) May 2025 – present as a PCT in Ortho Nero.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Receptionist
ARA Diagnostic Imaging – Midtown Theragnostic Center / Interventional Radiology Center
09.2022 - 07.2023
- Front desk receptionist at ARA Diagnostic Imaging – Midtown Theragnostic Center / Interventional Radiology Center from September 2022 to July 2023.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Nurse Assistant CNA (Clinical Nurse Assistant)
Suburban Hospital (JOHNS HOPKINS MEDICEN)
12.2020 - 05.2022
- Nurse Assistant CNA (Clinical Nurse Assistant) from December 2020 in ONCOLOGY Floor until May 2022 at Suburban Hospital (JOHNS HOPKINS MEDICEN) in Bethesda.
- Provided physical support to patients with mobility challenges, enhancing their independence and quality of life.
- Worked closely with nursing staff to address any concerns or changes in patient condition, ensuring appropriate interventions were implemented quickly.
- Maintained accurate records of patient information, ensuring proper documentation for healthcare professionals.
Patient Attendant
Suburban Hospital (JOHNS HOPKINS MEDICEN)
12.2019 - 12.2020
- Suburban Hospital (JOHNS HOPKINS MEDICEN) December 2019 to December 2020 as a patient attendant.
Education
High school with Diploma -
Berkmar High School
Lilburn, GA05.2017
Loan Start College EKG Monitoring Technician -
Lone Star College
Houston, TX01.2024
CNA - Clinical Nursing Assistance
Cambridge nursing assistant academy
02.2021
Skills
- Good teamworking
- Time Management
- Problem Solving
- Attention to detail
- Ability to keep detailed records
- Conflict resolution
- Friendly, positive attitude
- Dependable and responsible
- Multitasking Abilities
- Active listening
- Verbal communication
Languages
English and Amharic
Timeline
PCT in Ortho Nero
Suburban Hospital (JOHNS HOPKINS MEDICEN)
05.2025 - Current
Front Desk Receptionist
ARA Diagnostic Imaging – Midtown Theragnostic Center / Interventional Radiology Center
09.2022 - 07.2023
Nurse Assistant CNA (Clinical Nurse Assistant)
Suburban Hospital (JOHNS HOPKINS MEDICEN)
12.2020 - 05.2022
Patient Attendant
Suburban Hospital (JOHNS HOPKINS MEDICEN)
12.2019 - 12.2020
CNA - Clinical Nursing Assistance
Cambridge nursing assistant academy
High school with Diploma -
Berkmar High School
Loan Start College EKG Monitoring Technician -
Lone Star College
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