Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Naomi Abraham

Lorton,VA

Summary

Motivated ServiceNow NextGen graduate with hands-on experience in ServiceNow platform configurations and customizations. Skilled in gathering business requirements, troubleshooting issues, and collaborating with cross-functional teams. Eager to leverage analytical and problem-solving abilities to contribute to innovative solutions in a dynamic consulting environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Associate

European Wax Center
Alexandria, VA
08.2022 - Current
  • Delivered exceptional customer service, fostering a welcoming environment that encouraged guest loyalty and repeat visits.
  • Increased sales by 20% through effective promotion of wax passes and personalized customer interactions, contributing to overall revenue growth for the center.
  • Assisted in training new staff on sales techniques and customer service best practices, contributing to overall team performance.

NextGen Extern

ServiceNow
06.2023 - 08.2023
  • Configured and customized ServiceNow components, including applications, modules, forms, UI policies, business rules, script includes, and client scripts.
  • Created Access Control Lists (ACLs) within the ServiceNow platform. Implemented ACL configurations to regulate data access, ensuring security and compliance.
  • Developed customized workflows, actions, and subflows utilizing Flow Designer to effectively address and fulfill customer requirements.
  • Utilized App Engine Studio, Studio, and Mobile App Builder to enhance user experience and provide offline functionalities for the customer.
  • Designed and administered dashboards, leveraging the capabilities of Performance Analytics to provide improved and comprehensive reporting.
  • Developed a comprehensive understanding of JavaScript through hands-on application development projects and effective troubleshooting.
  • Consistently adhere to established best practices and coding standards to ensure the creation of efficient solutions within the ServiceNow platform.

Receptionist/Office Administrator

Nissan North America, Inc.
Springfield, VA
10.2018 - 08.2019
  • Managed incoming calls and directed guests to appropriate sales representatives, ensuring a seamless and welcoming experience.
  • Scheduled and confirmed appointments for car sales and service, contributing to efficient operations and enhanced customer satisfaction.
  • Provided detailed information to customers regarding vehicle features, promotions, and financing options, facilitating informed decision-making.

Education

Bachelor of Science - Management Information Systems

George Mason University
Fairfax, VA
12-2026

Skills

  • Flow Designer
  • App Engine Studio
  • Knowledge Management
  • JavaScript
  • Verbal and written communication
  • Time Management
  • Agile Development

Certification

  • Micro-Certification - Service Portal
  • UI Builder Micro-Certification
  • UI Builder Micro-Certification
  • ServiceNow Certified System Administrator (CSA) Fall -2024

Timeline

NextGen Extern

ServiceNow
06.2023 - 08.2023

Guest Service Associate

European Wax Center
08.2022 - Current

Receptionist/Office Administrator

Nissan North America, Inc.
10.2018 - 08.2019

Bachelor of Science - Management Information Systems

George Mason University

Similar Profiles

CREATE PROFILE
Naomi Abraham