Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline

Naomi Addis

Ontario,CA

Summary

Dynamic and results-driven professional with extensive experience at Sonic Drive In, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and staff training. Recognized for improving cash handling accuracy and fostering a collaborative work environment, driving operational success and team motivation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager/Crew Leader

Sonic Drive In
03.2019 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Server/Hostess

IHOP
01.2017 - 05.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Associate of Science - Veterinary Technology

San Joaquin Valley College, Ontario
11-2026

High School Diploma -

Epic Charter Schools, Durant, OK
12-2018

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Task delegation
  • Workload management
  • Orientation and training
  • Employee performance evaluation
  • Multitasking and organization
  • Adaptability and flexibility
  • Employee supervision
  • Performance evaluation

Certification

ServSafe Food Handling Certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager/Crew Leader - Sonic Drive In
03.2019 - 10.2024
Server/Hostess - IHOP
01.2017 - 05.2018
San Joaquin Valley College - Associate of Science, Veterinary Technology
Epic Charter Schools - High School Diploma,

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Naomi Addis