Naomi Alderete
Albuquerque,NM
Summary
Dynamic professional with a proven track record in customer service and organizational skills, honed across roles at Special Events Parking and other notable companies. Excelled in multitasking in fast-paced environments, enhancing customer satisfaction. Skilled in POS operations and effective communication, I am a reliable, responsible worker. I believe my diverse work history gives me an ability to adapt, learn, and excel at any career I am doing.
Overview
11
11
years of professional experience
Work History
Valet and Shuttle Specialist
Special Events Parking
Albuquerque, NM
05.2014 - Current
- Set up cones
- drive shuttles
- Clean and sanitize shuttles.
- Direct customers to shuttles.
- greet customers
- Give directions to events and activities.
- Communicate verbally with drivers and parking attendants.
- load and unload customers’ belongings.
Server
Olive Garden Restaurant
Albuquerque, NM
08.2023 - 04.2024
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stayed informed about daily specials, new menu items, promotions.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Customer Service Cashier
Walgreens Boots Alliance
Albuquerque, NM
09.2022 - 06.2023
- Maintained work area and kept cash drawer organized.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Addressed customer questions and concerns regarding products and services.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Scanned items and checked pricing on cash register for accuracy.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Welcomed customers, offering assistance to help find store items.
- Checked personal identifications during alcohol and tobacco sales.
Hostess
Cracker Barrell Old Country Store
Albuquerque , NM
05.2022 - 01.2023
- Directed patrons to lounges and waiting areas.
- Informed patrons of establishment specials and promotions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Provided menus to customers and answered questions regarding menu items.
- Answered phones promptly to record and confirm reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Greeted guests and gathered information to seat groups or place on waitlist.
Customer Sales and Service Expert
Plato's Closet
Albuquerque, NM
01.2021 - 10.2021
- Cashier and handle money,
- inventory management,
- customer product intake,
- provide information over the telephone and verbally,
- Clean and organize the store, including floors, dressing rooms, bathrooms, countertops, and straightening clothing racks, shelving, and bins.
Team Member
Dions
Albuquerque, NM
03.2020 - 01.2021
- Cashier and handle money during transactions
- Food prep, Sanitization, and cleaning of all equipment and utensils
- Drive-through attendant, phone orders
- Clean dining rooms, clean bathrooms.
- Manage my time and schedule online.
Education
High School Diploma -
Eldorado High School
Albuquerque, NM05-2022
Skills
- Customer service skills
- Organizational skills
- In-person and telephone communication
- Ability to work with people of all ages both children and adult
- Multitask in a fast-paced environment
- Leadership skills
- Teamwork
- Cleaning (Commercial and Residential)
- Driving
- Cashiering and money-handling skills
- POS system operations
- Multitasking proficiency
- Valet procedures
- Payment processing
- Vehicle safety
- Vehicle parking and retrieval
- Loading and unloading
- Memory retention
- Problem-solving
- Ability to follow directions
Timeline
Server
Olive Garden Restaurant
08.2023 - 04.2024
Customer Service Cashier
Walgreens Boots Alliance
09.2022 - 06.2023
Hostess
Cracker Barrell Old Country Store
05.2022 - 01.2023
Customer Sales and Service Expert
Plato's Closet
01.2021 - 10.2021
Team Member
Dions
03.2020 - 01.2021
Valet and Shuttle Specialist
Special Events Parking
05.2014 - Current
High School Diploma -
Eldorado High School
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