Naomi Alejo
Idaho Falls,IDAHO
Summary
Detail-oriented account payable specialist skilled in handling diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.
Overview
20
20
years of professional experience
Work History
Accounts Payable Specialist
Mountain View Hospital
2023.08 - Current
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
- Collaborated with procurement team to resolve discrepancies between purchase orders and invoices received.
Administrative Assistant
Holy Rosary Catholic Elementary School
2019.09 - 2023.06
- Coordinated and scheduled meetings.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted development and implementation of new administrative procedures.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and updated records and files to maintain document compliance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Screened visitors and issued badges to maintain safety and security.
Daycare Teacher
Koala Kids Academy
2019.04 - 2019.09
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Created safe and nurturing learning environment for preschoolers.
- Monitored classroom to verify safe and secure environment.
Bartender
Red Robin
2015.06 - 2018.03
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Server
Islands Fine Burgers And Drinks
2013.08 - 2015.06
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Loves
Cashier Customer Service
2012.09 - 2013.06
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Developed and managed relationships with customers to increase customer loyalty.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Handled cash with high accuracy and took care to check bills for fraud.
Assistant Manager
Wendys Restaurant
2004.05 - 2012.08
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Created employee schedules to align coverage with forecasted demands.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH08.2024
High School Diploma -
Madison Senior High School
Rexburg, ID05.2006
Skills
- Accounting Techniques
- Administrative Procedures
- Account Balancing
- Customer Service
- Data Entry
- Invoice Processing
- Account Management
Timeline
Accounts Payable Specialist
Mountain View Hospital
2023.08 - Current
Administrative Assistant
Holy Rosary Catholic Elementary School
2019.09 - 2023.06
Daycare Teacher
Koala Kids Academy
2019.04 - 2019.09
Bartender
Red Robin
2015.06 - 2018.03
Server
Islands Fine Burgers And Drinks
2013.08 - 2015.06
Loves
Cashier Customer Service
2012.09 - 2013.06
Assistant Manager
Wendys Restaurant
2004.05 - 2012.08
Bachelor of Science - Human Resources Management
Southern New Hampshire University
High School Diploma -
Madison Senior High School
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