Naomi Alford
Fort Worth
Summary
Results-driven professional with a strong track record in developing innovative strategies. Committed to delivering impactful community enhancements through direct service provision and support. Proven ability to tackle challenges and achieve measurable outcomes.
Overview
21
21
years of professional experience
Work History
High Impact Program Manager
City of Fort Worth
Fort Worth
07.2024 - 03.2025
- Managed contracted partnership with City of Fort Worth and Partnership Home to deliver housing assistance for unsheltered individuals with severe mental illness.
- Supervised multidisciplinary team including nurses, psychiatrists, case managers, peer specialists, and therapists to meet program objectives.
- Collaborated with community partners to address needs of served populations and demographics.
- Facilitated training sessions to enhance team skills and knowledge in program management.
- Analyzed program performance data to identify areas for improvement and efficiency.
- Reviewed customer feedback on a regular basis in order to identify potential areas for improvement in service delivery.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
Navigator Supervisor
Fort Worth Independent School District
Fort Worth
06.2023 - 07.2024
- Supervised FWISD navigators to ensure compliance with Agency standards and effective staff support.
- Conducted weekly meetings to set goals and address service barriers for optimal performance.
- Facilitated collaboration among Fort Worth Intermediate School District stakeholders to enhance communication.
- Reported status updates to FWISD Navigator Program Director and Wraparound Coordinator for accountability.
- Coordinated resources for student support services across various educational environments.
- Participated in community outreach activities to promote awareness of organizational programs and services.
Navigator
Fort Worth Independent School District
Fort Worth
02.2022 - 06.2023
- Coordinated access and referrals for families within Fort Worth Independent School District.
- Collaborated with community partners to create opportunities for children and caregivers.
- Conducted assessments and screenings to address individual developmental needs.
- Delivered evidence-based treatments for mental health and substance use disorders.
- Maintained accurate documentation of client interactions and progress reports.
- Facilitated client referrals to necessary community agencies.
- Worked with diverse stakeholders to coordinate comprehensive student care.
- Provided trauma-informed care and restorative circles prioritizing safety and well-being of affected individuals.
Transitional Living Program Supervisor
Saginaw County Youth Protection Council
Saginaw
09.2013 - 01.2022
- Provided 24/7 transitional housing for pregnant and parenting teens, ages 15 to 21, and children experiencing homelessness.
- Counseled and advocated for homeless teen mothers and diverse youth, promoting self-sufficiency.
- Connected families with community resources while managing caseloads for at-risk individuals.
- Monitored staff performance through effective scheduling, training, and professional development initiatives.
- Administered treatment plans and incident reports, conducting peer evaluations to ensure quality care.
- Collaborated with CEO, Board of Directors, and community partners on agency program strategies.
- Coordinated outreach efforts to enhance program participation and community awareness.
- Conducted regular evaluations of program effectiveness and identified areas for improvement.
Treatment Specialist I Supervisor
Holy Cross Children’s Services
Saginaw
08.2008 - 05.2012
- Delivered intensive therapeutic care for high-risk youth in residential setting.
- Facilitated therapeutic group sessions to enhance communication and social skills.
- Collaborated with multidisciplinary teams weekly to assess client needs and monitor progress.
- Supervised daily staff interventions, ensuring compliance with program policies and accurate documentation.
- Established partnerships with community organizations to strengthen program initiatives.
Substitute Teacher
PCMI WEST/Saginaw ISD
Saginaw
09.2004 - 05.2010
- Executed lesson plans from absent teacher to ensure continuity of instruction.
- Facilitated effective classroom management to promote student engagement and maintain positivity.
- Adapted lessons to meet diverse student needs while preserving educational objectives.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Adapted teaching methods to accommodate diverse learning styles.
- Developed creative learning strategies to engage all types of learners.
Education
Bachelor of Arts - Psychology
Michigan State University
East Lansing, MI08.2007
Psychology / English
Oakland University
Rochester, MI05.2002
Skills
- Program management and project coordination
- Customer service and support
- Problem solving
- Adaptability
- Effective communication skills
- Computer proficiency
- Team collaboration
- Relationship building
- Time management
- Active Listening
Accomplishments
- Holy Cross Youth Transitional Staff of the Year - Youth vote
- Youth Protection Council Employee of the Year
- Youth Protection Council Leader of the Year
- Youth Protection Council Manager Least Staff Turnover Award
- 92% Program Success Rate Reported Program Objectives
- 96% Transitional Living Success Rate from Program to Independent Living
- Youth Protection Council Advisory Board President
- Top 5 Early Head Start Home Visitor
Timeline
High Impact Program Manager
City of Fort Worth
07.2024 - 03.2025
Navigator Supervisor
Fort Worth Independent School District
06.2023 - 07.2024
Navigator
Fort Worth Independent School District
02.2022 - 06.2023
Transitional Living Program Supervisor
Saginaw County Youth Protection Council
09.2013 - 01.2022
Treatment Specialist I Supervisor
Holy Cross Children’s Services
08.2008 - 05.2012
Substitute Teacher
PCMI WEST/Saginaw ISD
09.2004 - 05.2010
Bachelor of Arts - Psychology
Michigan State University
Psychology / English
Oakland University
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