Naomi Altamirano
Los Angeles,CA
Summary
Adaptable, creative, collaborative, hard working, motivated, positive, reliable, driven, and personable. Skilled at conflict resolution, team leadership, creating forward, new and useful ideas, organizing, communicating, engaging with guests, planning, handling phone duties and documents, balancing tasks, and willing to go above and beyond to exceed team members and guests expectations.
Overview
11
11
years of professional experience
Work History
Host
Conrad Hotel
Los Angeles , CA
07.2024 - Current
- Greet guests upon arrival, and provide them with menus.
- Answer guests' inquiries regarding the menu, restaurant services, and special promotions.
- Take reservations over the phone and in person.
- Manage dining room layout to maximize efficiency of team members.
- Ensure compliance with health and safety regulations within the restaurant.
- Serve as point of contact for resolving guest complaints or special requests.
- Perform light administrative duties, such as filing documents and taking messages.
- Provide excellent guest service by anticipating guest needs.
- Resolve conflicts between guests, when necessary.
- Contribute to team efforts by accomplishing related tasks as needed.
- Greet guests and gather information to seat groups or place on waitlist.
- Schedule reservations and notify servers and managers of large groups to prepare seating in advance.
- Offer seating and other special accommodations to guests according to preferences and dining area volume.
- Build positive relationships with other front-of-house and kitchen staff.
- Deliver outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Develop long-term relationships with guests to increase opportunities for repeat business.
- Speak with guests to make conversation, answer questions, or respond to complaints.
- Supervise activities of dining room staff to maintain service levels and support guest needs.
- Direct hotel guests to lounges and waiting areas.
Property Management
Self-employeed
10.2022 - 12.2023
- Developed and implemented a comprehensive property management strategy to maximize tenant satisfaction.
- Conducted regular inspections of properties to ensure compliance with safety regulations and landlord-tenant laws.
- Coordinated maintenance requests, repairs, and improvements to the properties.
- Resolved tenant complaints in an efficient and effective manner.
- Ensured that all rental payments were collected in a timely fashion.
- Maintained detailed financial records for each property, including rent receipts, expenses, and tax documents.
- Supervised staff members responsible for cleaning and maintaining the properties.
- Provided guidance to tenants regarding lease terms and conditions as well as local ordinances related to their tenancy.
- Advertised vacant units through various marketing channels such as newspapers, websites.
- Organized move-in, move-out processes for tenants including security deposits collection, returns.
- Created policies and procedures related to tenant relations such as late fees or eviction proceedings.
- Interviewed, trained and supervised employees.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept up-to-date on regulatory changes affecting business operations.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance and administration of various properties.
Host
West Hollywood Edition
West Hollywood , CA
07.2019 - 10.2022
- Welcomed and acknowledged guests, following company standards.
- Supported management by helping resolve guest service and food-related issues to maintain guest satisfaction.
- Answered telephone using proper etiquette to provide establishment information and take party reservations.
- Helped to plan and execute parties for more than 4 guests, including coordinating menus and preparing tables.
- Assisted restaurant team members set up small and large events to coordinate smooth execution.
- Input guest preference on OpenTable to accommodate guests with special needs and preferences.
- Ensured privacy of guests, company, and employees.
- Performed light administrative duties such as filing documents and taking messages.
- Greeted guests upon arrival and provided them with menus.
- Ensured compliance with health and safety regulations within the restaurant.
- Resolved conflicts between customers when necessary.
- Provided customers with accurate wait times and monitored the waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed dining room layout to maximize efficiency of team members.
- Provided excellent customer service by anticipating customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Answered guest inquiries regarding the menu, restaurant services, and special promotions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Responded appropriately to guest complaints, bringing major issues to the attention of the manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
Host
Nespresso Boutique
Beverly Hills , CA
08.2013 - 01.2017
- Set up and decorated menu marketing boards with current specials information and drink features.
- Supported management by helping resolve customer service and food-related issues to maintain guest satisfaction.
- Answered telephone to provide establishment information and take party reservations.
- Helped to plan and execute parties for more than 4 guests, including coordinating menus and preparing tables.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Answered customers' questions about hours, seating, current wait time, and other information.
- Scheduled reservations, notified servers and managers of large groups in advance, and prepared seating ahead of guests' arrival.
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Tracked seated guests and available seating.
- Served as point-of-contact for resolving guest complaints or special requests.
- Answered questions about food and order statuses for waiting customers.
- Notified servers after seating parties in section for prompt service.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Greeted guests entering the restaurant and gathered information to seat groups or place on the waitlist, distributing pagers to waiting guests.
Education
Associate of Arts - Psychology
Northern Virginia Community College
Annandale, VASkills
- Strong interpersonal skills
- Conflict and Dispute Resolution
- PC proficient
- Employee Development
- Coordinating Program Activities
- Multitasking and Prioritization
- Schedule Management
- Business Management
- Creative Problem-Solving
- Relationship Building
- Clear Communication
- Coaching and Development
- Leadership
- Business Development
- Sales Techniques
- Attentive to Details
- Customer Service
- Organized Mindset
- Administrative Work
- Phone and Email Etiquette
- Business Development
- Task Delegation
- Effective Communication
- Multilingual in [Languages]
Timeline
Host
Conrad Hotel
07.2024 - Current
Property Management
Self-employeed
10.2022 - 12.2023
Host
West Hollywood Edition
07.2019 - 10.2022
Host
Nespresso Boutique
08.2013 - 01.2017
Associate of Arts - Psychology
Northern Virginia Community College
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