Naomi Anderson
Hughes Springs,TX
Overview
36
36
years of professional experience
Work History
Quality Control Technician
Ameripack
Hughes Springs, TX
11.2020 - Current
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
Customer Service Representative
Holiday Inn
Auburn Hills, MI
02.2020 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Restaurant Manager
Don Juan's
Hughes Springs, TX
01.2016 - 10.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Office Manager
SMZ Auto Imports
Roswell, GA
01.2010 - 08.2016
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Property Manager
Avenue Group
Bloomfield Hills, MI
01.2000 - 01.2010
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Customer Service Representative
Holiday Inn
Auburn Hills, MI
01.1990 - 05.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Education
GED -
Pontiac Central High
Pontiac, 06.1992
Skills
- Corrective Actions
- Environmental Sampling and Testing
- Quality Assurance and Control
- Audit Assistance
Timeline
Quality Control Technician
Ameripack
11.2020 - Current
Customer Service Representative
Holiday Inn
02.2020 - 04.2022
Restaurant Manager
Don Juan's
01.2016 - 10.2020
Office Manager
SMZ Auto Imports
01.2010 - 08.2016
Property Manager
Avenue Group
01.2000 - 01.2010
Customer Service Representative
Holiday Inn
01.1990 - 05.2000
GED -
Pontiac Central High