Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Naomi Aponte

Fort Myers,FL

Summary

High-energy employer, skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive guest experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess

Luminary hotel
Fort Myers, FL
02.2023 - Current
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Provided excellent customer service by addressing customer needs promptly.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.

Shift Leader

Jermiahs Italian ice
Fort Myers, FL
03.2022 - 03.2023
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Passenger Service Agent

Swissport International
Fort Myers, FL
10.2022 - 12.2022
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Weighed luggage and collected fees for excess baggage.
  • Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.

Caregiver Attendant

Nursing Home
, Fl
  • Observed patient behavior, documented incidents, reported concerns promptly.
  • Provided compassionate care while ensuring client safety and comfort.
  • Assisted clients with activities of daily living such as bathing, dressing and grooming.
  • Monitored vital signs and reported changes to medical staff.
  • Followed care plan and directions to administer medications.

Education

CNA - Nursing Assistance

Fort Myers Technical College
Fort Myers, FL
12-2023

High School Diploma -

Riverdale High School
Fort Myers, FL
05-2022

Skills

  • Reservations Management
  • Customer Service
  • Event Planning
  • Effective Multitasking
  • Service Prioritization
  • Phone Etiquette
  • Positive and Professional

Certification

  • CPR certified
  • BLS certified

Timeline

Hostess

Luminary hotel
02.2023 - Current

Passenger Service Agent

Swissport International
10.2022 - 12.2022

Shift Leader

Jermiahs Italian ice
03.2022 - 03.2023

Caregiver Attendant

Nursing Home

CNA - Nursing Assistance

Fort Myers Technical College

High School Diploma -

Riverdale High School

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Naomi Aponte