Naomi Asefaw
Augusta,GA
Summary
Motivated student studying computer science with hands-on experience in customer service and business administration. Strong foundation in business and technology principles. Effective communicator, hardworker, and skilled at managing multiple tasks. Seeking an internship in computer science, cybersecurity, or information technology to apply and learn technical and analytical skills in a dynamic technology environment.
Overview
3
3
years of professional experience
Work History
Service Desk Analyst
European Wax Center
Augusta, GA
08.2024 - Current
- Collaborated with other teams to ensure successful resolution of customer inquiries.
- Provided remote assistance to customers when required via phone or remote desktop tools.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Youth Camp Counselor
Canon Church
Snellville, GA
04.2023 - 09.2023
- Ensures smooth functioning and efficient running of recreational facilities
- Ensured compliance with recreational policies and procedures, implemented robust safety standards
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Server
Texas Roadhouse
Snellville, GA
05.2022 - 10.2022
- Provided patrons a warm welcome and escorted them to their tables.
- Prepared tables for patrons by clearing suburbs, wiping up spills and replacing soiled linen
- Facilitated swift resolution of customer issues by effectively communicating with management
- Maintained records of transactions made during shift as required by law or company policy.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cashier
Texaco Gas Station
Tucker, GA
05.2021 - 07.2022
- Enhanced customer satisfaction levels by providing personalized service to meet individual needs.
- Handled various payment methods including credit/debit cards and cash with precision.
- Engaged with customers by answering questions regarding the store's merchandise and services.
- Managed customer transactions including issuing receipts, refunds, and credits.
Education
Bachelor of Science - Computer Science And Programming
Augusta University
Augusta, GA05-2027
High School Diploma -
Brookwood High School
Snellville, GA05-2023
Skills
- Target-Oriented
- Reliable Team Player
- Strong Self-Discipline
- Adaptability
- Customer Service
- Strong Work Ethic
- Proficient in Microsoft Office
- Effective Communicator
Accomplishments
Augusta University
- Honors Program
- 2023 Kaden Cambell Scholarship Winner
- 2023 Snellville Commerce Club Scholarship Recipient
Brookwood High School
- Honors Graduate
- AP Capstone Graduate
- STEM Scholar
- National Honor Society of Math, English, Science, and Social Studies Graduate
- CTSO Scholar ( Career & Technology Student Organazation)
- 3 Time Regional Future Buisness Leader of America Winner
- 3x Student Athlete Award
Languages
Tygrinya
Native/ Bilingual
English
Native/ Bilingual
Swahili
Elementary
Affiliations
Augusta University
- African Student Association Board Member
- Augusta University Dance Team Member
- Augusta Game Design Club Member
Education
Bachelor of Science (B.S) - Computer Science
Augusta University, Augusta, Ga
Relevant Current Coursework: Principles of Computer Programming I (C++ & C)
Spring Semester Coursework: Principles of Computer Programming II(C++ & C), Ethic in Computer Science, Calculus and Analytical Geometry II.
Diploma
Brookwood High School, Snellville, Ga
Timeline
Service Desk Analyst
European Wax Center
08.2024 - Current
Youth Camp Counselor
Canon Church
04.2023 - 09.2023
Server
Texas Roadhouse
05.2022 - 10.2022
Cashier
Texaco Gas Station
05.2021 - 07.2022
Bachelor of Science - Computer Science And Programming
Augusta University
High School Diploma -
Brookwood High School
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