Naomi Austin
Crum Lynne,Pa
Summary
Dynamic Multi-Site Property Manager with over 5 years at Rushmore Management, excelling in vendor management and staffing. Achieved significant occupancy increases while enhancing resident satisfaction through innovative leasing strategies. Proven ability to lead teams and ensure compliance with fair housing mandates, driving operational excellence across multiple properties.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Multi-Site Property Manager
Rushmore Management
10.2022 - Current
- Experienced and results-driven Multi-Site Property Manager with over 5 years of property management experience, including oversight of 2 residential communities totalling over 450 units.
- Proven track record in increasing occupancy, reducing delinquency, leading high-performing teams, and ensuring regulatory compliance.
- Adept at budgeting, vendor management, and enhancing resident satisfaction across multiple locations.
- Familiar with Townshp permit proceedures, and overseeing a team of 8 staff members.
- Managed all aspects of staffing, incluing hiring, evaluations, and terminations as needed.
- Coordinating with legal counsel, attending court proceedings, and ensuring compliance with local laws and regulations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Property Manager
Rushmore Management
10.2020 - 10.2022
- Implemented renewal incentive programs that boosted lease renewal rates and enhanced resident retention.
- Increased community participation by organizing events and initiatives that fostered engagement and improved resident satisfaction.
- Developed and enforced community guidelines and rules, tying them to income-based incentive programs to promote compliance and maintain a positive living environment.
- Managed all aspects of staffing, incluing hiring, evaluations, and terminations as needed.
- Coordinating with legal counsel, attending court proceedings, and ensuring compliance with local laws and regulations.
Multi-Site Leasing Agent
Relative Properties
02.2020 - 10.2020
- Handled all aspects of leasing apartments, including marketing available units, scheduling and conducting tours, screening applicants, preparing lease agreements, processing move-ins and move-outs, and maintaining accurate resident records.
- Delivered notices, performed collection duties such as issuing late notices, setting up payment plans, following up on delinquencies, and coordinating with legal counsel when necessary to begin eviction proceedings.
Leasing Agent
Relative Properties
04.2019 - 02.2020
- Handled all aspects of leasing apartments, including marketing available units, scheduling and conducting tours, screening applicants, preparing lease agreements, processing move-ins and move-outs, and maintaining accurate resident records.
- Delivered notices, performed collection duties such as issuing late notices, setting up payment plans, following up on delinquencies, and coordinating with legal counsel when necessary to begin eviction proceedings.
Realtor
Weichert Realtors
01.2017 - 01.2019
- Assisted buyers and sellers throughout the entire real estate transaction process.
- Conducted market analysis and comparative property evaluations to guide pricing strategies.
- Listed homes for sale or rent using MLS and other platforms, ensuring strong marketing presence.
Real Estate Paralegal
Martha Von Rosenstiel, PC
09.2008 - 02.2016
- Prepare, review, and organize real estate documents including purchase agreements, leases, deeds, mortgages, and title reports.
- Conduct title searches and coordinate with title companies to ensure clear property titles.
- Coordinate communication between buyers, sellers, lenders, escrow agents, and other parties involved in transactions.
- Research property records, liens, zoning regulations, and other legal issues affecting transactions.
- Support litigation efforts related to real estate disputes, including document preparation and case management.
Education
Associates - Paralegal Studies
Peirce College
Philadelphia, PACertificate - Paralegal Studies
American Institue of Science
Philadelphia, Pa Real Estate License - Real Estate
Dunphy Real Estate School
Philadelphia, PASkills
- Yardi
- Vendor management
- Budgeting
- Leasing strategies
- Staffing management
- Property marketing
- Market analysis
- Project management
- Property inspections
- Maintenance coordination
- Fair housing mandates
- Financial budgeting and reporting
- Rent Manager
- App Works
- Mondays
Certification
Real Estate License
Fair Housing Certificate
Accomplishments
- 18th overall of 123 ranked country wide maintenance staff
- Property Manager of the Year 2023
- Rock Star Award year 2024
Timeline
Multi-Site Property Manager
Rushmore Management
10.2022 - Current
Property Manager
Rushmore Management
10.2020 - 10.2022
Multi-Site Leasing Agent
Relative Properties
02.2020 - 10.2020
Leasing Agent
Relative Properties
04.2019 - 02.2020
Realtor
Weichert Realtors
01.2017 - 01.2019
Real Estate Paralegal
Martha Von Rosenstiel, PC
09.2008 - 02.2016
Associates - Paralegal Studies
Peirce College
Certificate - Paralegal Studies
American Institue of Science
Real Estate License - Real Estate
Dunphy Real Estate School
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