Naomi Avila
High Point,NC
Summary
Shift Leader at Caribou Coffee with expertise in team motivation and customer service. Demonstrated ability in cash handling and conflict resolution, resulting in improved customer satisfaction and operational efficiency. Focused on creating a positive work environment while maintaining high-quality standards and effective team collaboration.
Overview
7
7
years of professional experience
Work History
Shift Leader
Caribou Coffee
09.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Freezer Selector
Diverse Staffing
03.2025 - 08.2025
- Assisted with breaking down loads and stocking assigned sections.
- Kept refrigerated coolers, store shelves and other displays fully stocked and conditioned according to tag allocation or department standards.
- Practiced preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of items needing repair.
- Minimized errors by accurately updating records of picked items using warehouse management software.
- Maintained excellent attendance record, contributing to overall team reliability and performance.
- Upheld strict quality standards while selecting products for customer orders, ensuring satisfaction upon delivery.
- Exceeded customer expectations with prompt communication regarding any inventory discrepancies or potential delays in shipment.
- Collaborated with fellow selectors to optimize workflow and ensure timely order fulfillment.
- Enhanced order accuracy by meticulously selecting and packing items according to pick lists.
Order Selector
Harris Teeter Distribution Center
01.2023 - 06.2024
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
- Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
- Improved overall customer satisfaction by consistently meeting order deadlines and maintaining high levels of accuracy.
Overnight Stocker
Walmart
11.2021 - 01.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Front Desk Medical Receptionist
Carolina Quick Care
04.2021 - 10.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Wrapper Operator/Forklift Operator
Klaussner
08.2018 - 10.2021
- Enhanced workflow efficiency by collaborating with team members on process improvements.
- Contributed to cost reduction initiatives through efficient use of materials and resources.
- Maintained safety protocols at all times, preventing accidents and injuries among coworkers.
- Supported continuous improvement efforts by actively participating in cross-functional meetings and discussions.
- Collaborated with quality assurance teams to ensure consistent output throughout each shift.
- Exceeded performance expectations by swiftly adapting to changes in production schedules.
- Maximized productivity by keeping a clean and organized workspace during operation shifts.
- Improved packaging quality by consistently monitoring and adjusting machine settings.
- Ensured product consistency through accurate weighing, measuring, and ingredient mixing.
- Consistently met or exceeded daily production targets while adhering to high-quality standards.
- Minimized waste with careful attention to detail during the wrapping process.
- Complied with all company policies, procedures, and regulations relevant to the Wrapper Operator role.
Education
North Moore High School
06.2018
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- POS system operation
- Inventory counts
- Sales and upselling
- Quality control assurance
- Quality inspections
- Policy and procedure enforcement
- Drawer assignments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Freezer Selector
Diverse Staffing
03.2025 - 08.2025
Shift Leader
Caribou Coffee
09.2024 - Current
Order Selector
Harris Teeter Distribution Center
01.2023 - 06.2024
Overnight Stocker
Walmart
11.2021 - 01.2023
Front Desk Medical Receptionist
Carolina Quick Care
04.2021 - 10.2021
Wrapper Operator/Forklift Operator
Klaussner
08.2018 - 10.2021
North Moore High School