Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Balderas

Toppenish

Summary

Skilled in customer service and inventory management, I significantly reduced food waste at Legends Casino Hotel, enhancing team performance and ensuring high-quality dining experiences. My expertise in creating personalized beverages at Coffee Corral showcases my patience, empathy, and work ethic, contributing to positive customer interactions and sales growth.

Overview

18
18
years of professional experience

Work History

Cashier

Chandlers Enterprise
11.2023 - 09.2024
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
  • Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
  • Coordinated with front-of-house staff to ensure cohesive dining experience, addressing any customer concerns with prompt and effective solutions.

Barista

Coffee Corral
03.2018 - 02.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Sous Chef

Legends Casino Hotel
10.2006 - 02.2019
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
  • Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
  • Coordinated with front-of-house staff to ensure cohesive dining experience, addressing any customer concerns with prompt and effective solutions.

Education

GED -

Yakima Valley Community College
Yakima, WA

General Education

Toppenish Eagles
Toppenish, WA
06.2004

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier

Chandlers Enterprise
11.2023 - 09.2024

Barista

Coffee Corral
03.2018 - 02.2023

Sous Chef

Legends Casino Hotel
10.2006 - 02.2019

GED -

Yakima Valley Community College

General Education

Toppenish Eagles

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Naomi Balderas