Naomi Barrett
RICHMOND,VA
Summary
Dynamic Account Manager offering 10+ years of expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Account Manager Fraud and Disputes
Capital One Financial
04.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
Senior Account Manager Hardship Collections
Capital One Financial
05.2014 - 03.2017
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed key competitors to respond to competitive threats.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Streamlined account management processes, improving overall efficiency and productivity.
Skills
- Business Development
- Schedule Management
- Excellent negotiation skills
- Partnership Development
- Teamwork and Collaboration
- Goal-Oriented
- Networking skills
- Customer Satisfaction
- Issue Resolution
Certification
Life Insurance
- Licensed Life and Death agent - 1 Year
Timeline
Senior Account Manager Fraud and Disputes
Capital One Financial
04.2017 - Current
Senior Account Manager Hardship Collections
Capital One Financial
05.2014 - 03.2017
Similar Profiles
Sonya LewisSonya Lewis
Anti-Money Laundering (AML)Supervisor/Manager at Capital One FinancialAnti-Money Laundering (AML)Supervisor/Manager at Capital One Financial
Priyanka PrasadPriyanka Prasad
Data Analyst at Capital One FinancialData Analyst at Capital One Financial
ANDREW VUANDREW VU
Senior Commercial Credit Analyst at Capital One Financial CorporationSenior Commercial Credit Analyst at Capital One Financial Corporation