Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naomi Benitez Rivera

Dallas,Texas

Summary

A dynamic professional with a proven track record at Amazon, adept in warehouse operations and enhancing customer satisfaction. Leveraged expertise in forklift operations and problem-solving to streamline processes, achieving significant efficiency improvements. Excel in fostering team collaboration and driving results through effective communication and operational support.

Overview

14
14
years of professional experience

Work History

Warehouse Worker

Amazon
Wilmer, TX
02.2022 - 12.2024
  • Collaborated with cross-functional teams to improve operational processes.
  • Inspected items while sorting to meet criteria and maintain established rate per man hour.
  • Counted products manually or electronically to transfer into sorting systems.
  • Assisted with loading and unloading trucks using forklifts or pallet jacks.
  • Utilized barcode scanners to track shipments throughout the warehouse facility.
  • Collaborated with team members to increase sorting efficiency and accuracy.
  • Fulfilled and organized orders to foster accurate and efficient delivery process.
  • Identified and separated recyclable materials from waste.

Third Key Manager

Pollo Regio
Fort Worth, TX
01.2019 - 01.2022
  • Created weekly schedules based on projected staffing needs while adhering to budget requirements.
  • Provided feedback on employee performance reviews as requested by the Store Manager.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Managed store operations in the absence of the Store Manager when necessary.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Used Point of Sale register system to complete transactions.
  • Resolved customer complaints in a professional manner.
  • Assisted Store Manager with scheduling shifts and managing staff.

Nurse Practitioner

HIMA San Pablo Hospital
Bayamon , PR
01.2011 - 08.2015
  • Prescribed medications based on patient needs and current clinical standards of care.
  • Collaborated with physicians to coordinate optimal patient care outcomes.
  • Managed acute and emergency situations by providing timely and effective interventions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Collaborated with multidisciplinary teams to coordinate patient care.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Triaged patients by phone and provided general assistance for basic and advanced needs.
  • Utilized electronic health records (EHR) systems for accurate documentation of patient care.
  • Reviewed lab test results.
  • Conducted follow-up visits to monitor treatment progress and ensure effectiveness of interventions.
  • Developed and implemented individualized care plans based on patient assessments.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Prepared and administered oral, topical, and injectable medications as directed by healthcare providers.
  • Assisted patients with activities of daily living, including medication reminders.

Education

Associate of Applied Science - Nurse

Atenas College
Manati Puerto Rico
05-2010

Skills

  • Shipment unpacking
  • Cycle counting
  • Loading and unloading
  • Truck processing
  • Shipping and receiving
  • Equipment operation
  • Supply chain
  • Operations support
  • Order preparation
  • Assembly and production
  • Forklift operations
  • Material handling
  • Warehouse organization
  • Receiving and processing shipments
  • Inventory tracking
  • Sorting and labeling
  • Stacking and staging
  • Data entry
  • Order picking
  • Attention to detail
  • Team collaboration
  • Basic mathematics
  • Basic computer proficiency
  • Warehouse operations
  • Packaging and labeling
  • Delivery scheduling
  • Multitasking and organization
  • Pallet jacks
  • Able to lift and carry (75) lbs
  • Clear communication
  • Problem-solving
  • Microsoft Excel
  • Barcode scanning
  • Customer services
  • Customer Satisfaction Assessment
  • Remote desktop services and support
  • Presentation creation
  • Scheduling appointments
  • Verbal communication
  • Calendar management
  • Scheduling
  • Bookkeeping
  • Front office management
  • Payment processing
  • Meeting coordination
  • Clerical support
  • Event planning
  • Appointment scheduling
  • Medical terminology
  • Multi-line phone proficiency
  • Complaint tracking
  • [Spanish] translation
  • Telephone etiquette
  • Verbal and written communication
  • Customer support

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

Warehouse Worker

Amazon
02.2022 - 12.2024

Third Key Manager

Pollo Regio
01.2019 - 01.2022

Nurse Practitioner

HIMA San Pablo Hospital
01.2011 - 08.2015

Associate of Applied Science - Nurse

Atenas College

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Naomi Benitez Rivera