Naomi Bertsch
Kennewick,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
House Cleaner
CTRL Cleaning Service
Tri-Cities, WA
01.2023 - Current
- Responsible for all basic cleaning in and around the facility or office building.
- Maintained Equipment To Perform Job Duties
- Dusted Furniture And Equipment
- Emptied Wastebaskets
- Vacuum And Shampoo Carpets
- Wash Bathroom Counters And Surfaces
- Clean And Dust Window Treatments
- Clean Upholstered Furniture And Drapes
- Follow All Health And Safety Regulations
- Performs Additional Duties As Needed
Deli Clerk/Customer Service
Fred Meyer
Richland, WA
05.2022 - Current
- Provide outstanding guest service by greeting customers, suggesting menu items, efficiently making sandwiches, slicing meats and cheeses, and completing sales.
- Prepare specialty salads, side dishes, and other food products.
- Fill and maintain store displays and cases to ensure prompt service for walk-up customers.
- Prepare more than 100 deli trays for standing orders and special events.
Customer Service Representative
TTEC
Spokane, WA
11.2022 - 03.2023
- Assisted customers with questions
- Processed customer transactions
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Wrote call center scripts
- Assisted with technical support duties
- Performed data entry for customer information
Cashier/Customer Service
Target
Richland, WA
10.2021 - 05.2022
- Move equipment, supplies or food to required locations
- Operate cash registers.
- Process customer bills or payments.
- Communicate with customers to resolve complaints or ensure satisfaction
Team Member
McDonald's
Richland, WA
12.2020 - 03.2021
- Clean tableware.
- Collect dirty dishes or other tableware.
- Clean food service areas.
- Clean food preparation areas, facilities, or equipment.
- Take customer orders
Education
High school diploma - GED
Richland High School
Richland, WASkills
- Communication skills
- Computer skills
- Microsoft Office
- Cooking
- Typing
- Meal Preparation
- Time Management
- Commercial Cleaning
- Cashiering
- Guest Services
- Customer service
- Food Service
- Serving Experience
- Sales
- Math
- Time management
- Cash handling
- Equipment maintenance
- Team collaboration
- Problem resolution
Certification
Microsoft Office Specialist, 05/18, Present
Personal Information
Willing To Relocate: Anywhere
Timeline
House Cleaner
CTRL Cleaning Service
01.2023 - Current
Customer Service Representative
TTEC
11.2022 - 03.2023
Deli Clerk/Customer Service
Fred Meyer
05.2022 - Current
Cashier/Customer Service
Target
10.2021 - 05.2022
Team Member
McDonald's
12.2020 - 03.2021
High school diploma - GED
Richland High School