Naomi Braaksma
Worthington,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Pharmacy Clerk
Sterling Pharmacy
09.2013 - 08.2023
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Organized pharmacy area to maintain clean and orderly environment.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Greeted customers at counter and provided excellent customer service.
- Assisted customers in selecting over-the-counter medications and health care products.
- Re-stocked shelves with prescribed medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Cosmetologist
Hair Gallery
04.2006 - 05.2014
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Processed payments, entering sales in register for prompt customer service.
- Prepared billings and estimates for customers.
- Maintained posting of MSDS sheets in workplace.
- Answered phone calls and emails to schedule client appointments.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Home Daycare Provider
Self-employed
02.2007 - 03.2013
- Managed home environment to keep areas clean, organized and free of safety hazards.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built early learning skills such as color and shape recognition with hands-on activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Administered prescription and OTC medicines to meet children's specific needs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted children patiently through many different scenarios and modeled positive behaviors.
- Balanced children's days between play, instruction and rest with well-designed schedules.
- Assisted in potty training and toilet hygiene.
- Monitored children's activities to verify safety and wellbeing.
- Provided support and guidance to children in conflict resolution.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Logged information regarding naps, feedings and any medications administered.
- Read stories, sang songs and facilitated creative play.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Implemented daily routines and activities to stimulate and engage children.
- Changed diapers of very young children and assisted older kids with bathroom requirements.
- Taught children to organize toys, wash hands, and share by leading by example.
Cosmetologist
Lakeshore Clips
04.2000 - 03.2006
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Offered professional cuts, color services and extensions to salon customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed new techniques to improve appearance of customer and provide different looks.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
High School Diploma -
Worthington Senior High School
Worthington, MN05.1993
Skills
- Teamwork and Collaboration
- Stocking Shelves
- Ordering and Stocking Medications
- FDA and HIPAA Compliance
- Organize Inventory
- HIPAA Regulations
- Serve Customers
- Resolving Customer Issues
- Patient Information Collection
- Process Payments
- Customer Identification Checks
- Documentation and Recordkeeping
- Managing Customer Complaints
- Receiving Incoming Supplies
- Answering Customer Questions
- Merchandise Products
- Order Coordination
- Document Faxing and Copying
- Preparing Bulk Medications
Timeline
Pharmacy Clerk
Sterling Pharmacy
09.2013 - 08.2023
Home Daycare Provider
Self-employed
02.2007 - 03.2013
Cosmetologist
Hair Gallery
04.2006 - 05.2014
Cosmetologist
Lakeshore Clips
04.2000 - 03.2006
High School Diploma -
Worthington Senior High School
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