Naomi Brown
Grand Rapids,MI
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at strategic problem solving under all situation types. Clear and empathetic communicator experienced in conflict resolution. Looking for a new role where my experience and loyal work ethic are celebrated and highly valued.
Overview
2
2
years of professional experience
Work History
Front Desk Manager
Life Cycle Property Management
Grand Rapids, MI
12.2022 - Current
- Responded promptly to emergency situations for tenants or staff regarding safety and connected departments/vendors/tenants according to established procedures.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Replied to telephone, email and in-person inquiries regarding tenant requests, vendor scheduling, billing, property listings, and processed complaints.
- Facilitated successful front desk operations for high-volume property management company.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintenance Manager
Emerald Advantage
Grand Rapids, MI
06.2022 - 12.2022
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed completed work orders to ensure quality control measures are followed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recommended upgrades or modifications to existing systems based on analysis of data.
Education
Some College (No Degree) - General Studies
Grand Rapids Community College
Grand Rapids, MISome College (No Degree) - Film Production
Compass Film College
Grand Rapids, MISkills
- Process Improvement
- Delegating Work Assignments
- Safety and Security Procedures
- Customer Service
- Documentation and Reporting
- Conflict and Issue Documentation
- Scheduling and Calendar Management
Accomplishments
- 10 plus years in film production with multiple IMDB credits.
- Founder of laFEM collectif
References
References available upon request.
Timeline
Front Desk Manager
Life Cycle Property Management
12.2022 - Current
Maintenance Manager
Emerald Advantage
06.2022 - 12.2022
Some College (No Degree) - General Studies
Grand Rapids Community College
Some College (No Degree) - Film Production
Compass Film College
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