Naomi Brubaker
TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Physical Therapy Technician/Receptionist
Revolution Rehabilitation
09.2022 - 04.2023
- Improved patient outcomes by consistently implementing prescribed physical therapy treatments and exercises.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Streamlined daily operations through effective scheduling, appointment management, and coordination with other healthcare professionals.
Insurance Professional III
USAA
02.2022 - 09.2022
- Service/Deepening across all Fifty States for Property Insurance (Homeowners, Renters, Valuable Personal Property)
- Member contact servicing for new and existing business
- Skilled at working independently and collaboratively in a team environment.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Maintained up-to-date knowledge of industry regulations, enabling accurate advice and policy recommendations.
Exercise Specialist
Strive Physical Therapy
08.2021 - 12.2021
- Improved patient outcomes by consistently implementing prescribed physical therapy treatments and exercises.
- Enhanced overall gym atmosphere by collaborating with other fitness professionals to create a welcoming and supportive environment for all clients.
- Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Streamlined daily operations through effective scheduling, appointment management, and coordination with other healthcare professionals.
Personal Trainer
Crunch Fitness
04.2021 - 07.2021
- Personal Trainer and Nutrition Coach in a corporate gym environment
- Sales experience and 30% closing rate
- Experience with corrective exercise and strength training
Personal Trainer/Nutrition Coach
Kansas City Barbell
09.2020 - 03.2021
- Group Training Environment
- Maintained equipment and safety precautions
- Virtual nutrition coaching
Client Services Analyst
Rosnet Technology
06.2019 - 03.2021
- Customer Support related calls in Inbound Call Center
- Managed support tickets for review internally within Client Services or with Developers
- High level of analysis and problem solving within a complex system
Communications Specialist
Kansas City Missouri Police Department
10.2018 - 06.2019
- 911 and administrative call taker
- Quick decision making
- Deescalating high stress situations
Benefit Configuration Analyst/Tier 2 Customer Service
DST Pharmacy Solutions
10.2016 - 10.2018
- Customer service representative in an inbound call center environment (escalation experience)
- Experience with Private and Public Insurance Providers
- Peer Instructor
- Modified and built benefits based on customer requests
- Claim analysis and testing to confirm edits return as expected
Education
Professional Certificate - Google Cybersecurity Professional Certificate
Google/Coursera
11.2023
B.S. in Psychology -
Stephens College
Columbia, MO05.2010
High School Diploma -
Park Hill High School
Kansas City, MO05.2006
Skills
- Post-Surgery Rehabilitation
- Insurance Processing
- Supply Restocking
- Cash handling
- Client confidentiality
- Compliance awareness
- Scheduling
- Data Collection
- Risk Management
- Professionalism
- Excellent communication
- Problem-solving abilities
Certification
- CPR/AED Certified, American Red Cross, 02/2022
- TRX Certified Trainer, 12/2020
- NASM CES, 06/2021-Does not expire
- NASM CPT, 07/2020-07/2025
Awards
Deans List with Honors, Stephens College (2007) Deans List with High Honors, Stephens College (2006)
Timeline
Physical Therapy Technician/Receptionist
Revolution Rehabilitation
09.2022 - 04.2023
Insurance Professional III
USAA
02.2022 - 09.2022
Exercise Specialist
Strive Physical Therapy
08.2021 - 12.2021
Personal Trainer
Crunch Fitness
04.2021 - 07.2021
Personal Trainer/Nutrition Coach
Kansas City Barbell
09.2020 - 03.2021
Client Services Analyst
Rosnet Technology
06.2019 - 03.2021
Communications Specialist
Kansas City Missouri Police Department
10.2018 - 06.2019
Benefit Configuration Analyst/Tier 2 Customer Service
DST Pharmacy Solutions
10.2016 - 10.2018
Professional Certificate - Google Cybersecurity Professional Certificate
Google/Coursera
B.S. in Psychology -
Stephens College
High School Diploma -
Park Hill High School
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