Naomi Burris
Indianapolis,Indiana
Summary
Dynamic and highly motivated professional with a solid educational foundation in business management and extensive experience in various industries. Strong interpersonal skills and the ability to build trust and rapport quickly. Eager to learn and grow in this field, delivering empathy and understanding, with an aptitude for active listening and crisis intervention. Focused professional ready to provide assistance in scheduling appointments, accompanying individuals to meetings, and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while effectively communicating.
Overview
14
14
years of professional experience
Work History
Peer Support Specialist
Seeds of Hope
07.2024 - Current
- Give feedback to supervising staff regarding women’s behaviors or attendance
- Documented client interactions and outcomes, maintaining accurate and confidential records.
- Tailored support strategies to address unique challenges faced by clients, resulting in more effective interventions.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Contributed to program improvement by conducting evaluations of service delivery methods and suggesting modifications based on client feedback.
- Served as role model for recovery, inspiring clients with personal success stories and resilience.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
Catering Specialist/Team Leader
Panera Bread
01.2024 - Current
- Organized and prepared large orders for special events and business meetings.
- Prepped and prepared meals as ordered
- Ensured smooth communication between front-of-house and back-of-house teams during events for optimal results.
- Maintained high standards of food safety and hygiene, adhering to all relevant regulations and guidelines.
- Prioritized timing on dishes ensuring hot food was served hot, and cold food was served cold.
- Trained new staff members on company policies, procedures, and best practices to maintain consistent quality across all events.
- Cleaned and organized kitchen stations to promote team efficiency.
Warehouse Worker
International Paper
07.2023 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Consistently lifted materials weighing as much as 50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Office Manager
Gallery Carpet Care
11.2014 - 03.2016
- Oversaw all office duties, including scheduling, customer service, and administrative tasks
- Successfully expanded the company from a small carpet cleaning business into a full-service flooring store offering installation and remodeling services
- Utilized effective management skills to ensure smooth operations and customer satisfaction
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Server/Bartender
Crooked Stick Golf Club
03.2011 - 11.2014
- Provided exceptional service in formal dining and on the golf course, catering to members and PGA tour golfers
- Executed general and formal serving duties while also managing special events in the player's club room
- Maintained a high level of professionalism and exemplary service standards
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Education
Bachelor of Arts - Business Management And Entrepreneurship
University of Phoenix
Phoenix, AZ10-2025
Associate of Arts - Business Management
University of Phoenix
Phoenix, AZ01-2010
Skills
- Strong organizational skills
- Excellent communication
- Substance abuse awareness
- Stress reduction techniques
- Leadership skills
- Highly adaptable
- Behavioral health
- Relapse prevention
- Communication
- Creative problem solver
- Strong work ethic
- Dedication to achieving results
Timeline
Peer Support Specialist
Seeds of Hope
07.2024 - Current
Catering Specialist/Team Leader
Panera Bread
01.2024 - Current
Warehouse Worker
International Paper
07.2023 - 12.2023
Office Manager
Gallery Carpet Care
11.2014 - 03.2016
Server/Bartender
Crooked Stick Golf Club
03.2011 - 11.2014
Bachelor of Arts - Business Management And Entrepreneurship
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
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