Naomi Calvillo
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Clinic Coordinator
Rush University Medical Center, RUMC
09.2023 - Current
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Assisted with documenting clinic activities and updated medical records.
- Helped front desk staff register and process patients.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Boosted patient satisfaction rates through empathetic communication and prompt resolution of concerns.
- Created a welcoming atmosphere for patients by maintaining a clean and organized reception area at all times.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Assistant Store Manager
Discovery Clothing
08.2019 - 09.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
George Westinghouse College Prep
Chicago, IL06.2020
Skills
- Organizational Skills
- Problem Solving
- Time Management
- Appointment Scheduling
- Patient Care Coordination
- Multitasking Abilities
- Customer Service Excellence
- Epic Systems
- Schedule Management
- Patient Relations
Languages
Spanish
Native or Bilingual
Timeline
Clinic Coordinator
Rush University Medical Center, RUMC
09.2023 - Current
Assistant Store Manager
Discovery Clothing
08.2019 - 09.2023
High School Diploma -
George Westinghouse College Prep
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