Summary
Overview
Work History
Education
Skills
Leadership Experience
Volunteer Experience
References
Timeline
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Naomi Caraway

Mosinee

Summary

Dynamic and results-driven Manager with over a decade of experience in customer service, food service, and management, consistently achieving a balance between team performance, customer satisfaction, and business objectives. Proven track record of enhancing productivity and streamlining procedures through close collaboration with employees. Adept at strategic planning and organization, with a strong grasp of financial practices for efficient management of monthly and quarterly claims for reimbursable meals. Skilled in building strong vendor relationships to secure cost-effective products, contributing to overall business efficiency and success.

Overview

12
12
years of professional experience

Work History

Food Service Coordinator

Boys and Girls Club of Portage County
03.2024 - Current
  • Oversaw daily financial transactions such as cash handling, end-
  • Collaborated with vendors to secure high-quality ingredients at competitive prices, maintaining budget integrity without sacrificing taste or presentation.
  • Streamlined kitchen processes for improved productivity, resulting in increased positive customer feedback.
  • Mentored new hires on company policies and procedures, leading to faster integration into the team and smoother workflow transitions.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement in food preparation and customer service skills.
  • Managed cost control initiatives through strategic menu planning; offering varied options while maintaining profitability goals.
  • Developed creative menus that catered to diverse dietary needs, promoting a more inclusive dining experience.
  • Coordinated staff schedules and duties, maximizing efficiency and minimizing labor costs.
  • Maintained strict adherence to health and safety regulations, fostering a safe dining environment for customers and employees alike.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.

Manager

51 Bar and Grill
09.2022 - Current
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Organized special events such as conferences or training sessions for employees.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Properly stored all leftover food items after each shift.
  • Collaborated with team to deliver timely service of items.
  • Followed recipes and customer requests to prepare meals.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Washed, peeled and seeded fruits and vegetables.
  • Assembled and served meals according to specific guest requirements.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Set up, restocked and cleaned dining areas.
  • Performed variety of duties related to food service.
  • Packaged and bagged cooked food and prepared items.
  • Cleaned kitchen areas, equipment and utensils.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Replenished condiments at customer tables as needed.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Organized take-out orders for customers who requested them.
  • Served meals to customers in a friendly and courteous manner.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Delivered food orders promptly and accurately to guests tables.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Maintained safe food handling practices to prevent germ spread.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Rotated inventory to reduce waste and optimize freshness.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Guest Service Leader

Kwik Trip Inc
12.2016 - 11.2022
  • Communicated clearly to successfully manage guests' expectations and promote brand loyalty
  • Handled cash, charge, and account payments to settle guests' bills
  • Food Service
  • Daily book work
  • Inventory control and ordering
  • Customer Service above and beyond
  • Training of new coworkers.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Ensured compliance with health and safety regulations at all times.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Managed inventory levels by restocking shelves as needed.
  • Organized and cleaned lobby and reception areas, fostering strong visual presentation.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Assisted customers in selecting merchandise based on individual needs and preferences.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
  • Computed bills, collected payments and made change for guests.

Receptionist

Farmers Insurance
01.2014 - 06.2015
  • Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
  • Greeted guests promptly and consistently set professional tone with friendly assistance
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
  • Used clerical abilities to support needs of office staff and back up administrative team members
  • Updated and managed digital and physical office records for team
  • Answered telephone calls to provide information, take messages and set up appointments
  • Supported the work of office staff by providing skilled clerical assistance
  • Calculated and quoted insurance rates for customers and noted choices in carriers
  • Ran quotes and claims.

Education

Associate of Applied Science - Criminal Justice

North Central Technical College
Wausau, WI

North Central Technical College
Wausau, WI

High School Diploma -

Penn State Universtaty

Skills

  • Payment processing
  • Guest relations
  • Report preparation
  • Property security
  • Customer service
  • Organize food service
  • Food and beverage service
  • Plan events
  • Conflict resolution
  • Schedule Preparation
  • Staff Management
  • Inventory Tracking
  • Customer Service
  • Inventory Control
  • Attention to Detail
  • Stock Replenishment
  • Error Adjustments
  • Teamwork and Collaboration
  • Basic Math
  • Ordering Supplies
  • Stocking and Organization
  • Inventory Counts
  • Food preparation
  • Scheduling staff
  • Sanitation standards
  • Food safety compliance
  • Waste reduction
  • Ordering supplies
  • Recipe development
  • Nutrition
  • Allergy awareness
  • Menu planning
  • Budgeting and cost control
  • Positive attitude
  • Strong work ethic
  • Team oriented
  • Quick learner
  • Fast-paced environment
  • Problem-solving
  • Friendly and outgoing
  • Attention to detail
  • Cleaning and sanitizing
  • Multitasking
  • Food and safety standards
  • Safe food handling
  • Staff training and development
  • Flexible schedule
  • Cash register operation
  • Verbal and written communication
  • Productivity and efficiency
  • Working with diverse people
  • Supply stocking
  • Food storage
  • Basic mathematics
  • Food assembly
  • Inventory control
  • Heavy lifting capacity
  • Covid-19 safety protocols
  • Cross-functional teamwork
  • Portion control
  • Temperature control
  • ServSafe certification
  • Order review
  • Cooking procedures
  • Dishwashing and sanitization
  • Knife use
  • Food allergy awareness
  • Proper food temperatures
  • Food handling standards
  • Time management proficiency
  • Cash handling experience
  • Teamwork and collaboration
  • Time management
  • Reliable and responsible
  • Problem-solving abilities
  • Customer satisfaction
  • Organizational skills
  • Active listening

Leadership Experience

Student Government, Vice President, Secretary

Volunteer Experience

KronenwetterUniversity

Fuddfest, security, volunteered work hours with the women's community

References

References available upon request.

Timeline

Food Service Coordinator

Boys and Girls Club of Portage County
03.2024 - Current

Manager

51 Bar and Grill
09.2022 - Current

Guest Service Leader

Kwik Trip Inc
12.2016 - 11.2022

Receptionist

Farmers Insurance
01.2014 - 06.2015

North Central Technical College

High School Diploma -

Penn State Universtaty

Associate of Applied Science - Criminal Justice

North Central Technical College
Naomi Caraway