Naomi Cartagena

• Quality Assurance
• Test finished goods prior to shipment according to established protocols.
• Inspect products for defects and conformance to customer specifications using precision measuring instruments.
• Communicate effectively with management regarding progress toward meeting quality objectives.
• Notify supervisors or other relevant personnel of test or production issues.
• Verify accuracy of product labels, including expiration dates and lot numbers.
• Monitor production processes to ensure quality standards were met and documented results of inspections.
• Document inspection results by completing reports and logs and summarizing and entering data into quality database.
• Mark materials with grade or acceptance status.
• Use root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
• Chiller Operator
• Check refrigerant levels in chillers to ensure safe operation.
• Provide top product quality control and inspection, eliminating downtime to maximize revenue.
• Adhere strictly to company policies regarding use of hazardous materials associated with chiller operations.
• Record data related to chiller operations into log books or computer databases.
• Conduct tests on chilled water samples from the system to ensure quality standards are met.
• Investigate causes of malfunctions in the chiller system and take corrective action accordingly.
• Respond quickly to alarms indicating malfunctioning of the chiller system.
• Scalehouse Operator
• Maintain communication with truck drivers regarding arrival times, paperwork requirements, and product availability.
• Adhere strictly to company policies at all times while working in the scale house area.
• Comply with all applicable federal, state, local laws, regulations, policies and procedures while performing duties.
• Update logs regularly with current information regarding shipments.
• Verify and weigh incoming shipments of product.
• Record incoming weights on log sheets.
• Ensure accuracy of product weights by calibrating scales regularly.
• Weigh trucks using a digital truck scale and recorded weight information into the computer system.
• Display strong telephone etiquette, effectively handling difficult calls.
• Auto Knife Verifier
• Observe ethical standards for humane treatment of animals, following all animal welfare guidelines.
• Monitor the automated poultry killing process and use a knife to kill any birds missed by the machine.
• Operate hydraulic machinery positioning carcasses for processing to achieve smooth and efficient product flow.
• Live Hanger
• Grasp legs of animals to raise and shackle in position in preparation for slaughtering and processing.
• Observe ethical standards for humane treatment of animals.
• Follow food safety requirements, good manufacturing practices and all animal welfare guidelines in the poultry processing facility.
• Production Floor Lead
• Help achieve team goals by rotating production lines and daily duties to meet demand.
• Complete day-to-day duties accurately and efficiently.
• Coach and mentor new employees on proper use of equipment, safety protocols, and quality standards.
• Monitor daily operations on the production floor including tracking employee performance against established goals.
• Use daily system logs to document production information, discussing issues with management.
• Evaluate new employees on their performance and provided constructive feedback when necessary, to both the employee and supervisor.
• Perform regular maintenance checks on equipment and machinery at start up, breaks, lunch and after all lot changes.
• Perform daily checks with USDA on bird quality.
• Work closely with other departments such as 2nd processing on the quality of the birds.
• Perform end of shift reports for upper management on the production efficiency for each day.
• Inspector Helper (Trimmer)
• Inspect products and processing procedures to assess safety for consumption and compliance with government mandates.
• Document nonconformities found during the course of an inspection according to established guidelines.
• Maintain accurate records of inspection results.
• Adhered to all safety standards while performing assigned tasks in the workplace.
• Assist in the preparation of USDA and production paperwork.
• Understand and follow oral and written directions.

· Resolved guest complaints to maintain complete customer satisfaction.

· Monitored guest satisfaction levels throughout banquets and responded accordingly.

· Provided exceptional service to high volume of daily customers.

· Provided accurate information regarding menu items including ingredients, preparation methods, and prices.

· Noted timing of meal progression, keeping kitchen staff informed.

· Bussed tables quickly between courses to ensure efficient turnover times.

· Delivered food items to guests in a timely manner according to established standards.

· Approached customers and engaged in conversation through use of effective interpersonal and people skills.

· Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.