NAOMI CARTER
Atlanta,Georgia
Summary
Highly accomplished Manager with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Overview
12
12
years of professional experience
Work History
General Manager
True Salon Spa
Marietta , GA
2020.07 - 2023.06
- Led all daily operational aspects in human resources, crew member development, mentorship, and educational departments.
- Oversaw daily operations and company audits including reviewing team performances and goals, coordinating staff schedules and communicating with all employees regarding all operational integrity to improve communication and teamwork, which drove efficiencies and ensured company goals are met
- Identified opportunities to reduce cost and improve productivity.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Consistently met with owners regarding budgets and time constraints by examining expenditures to develop plans and budgets for increasing profits and improving service
- Processed clients’ payments, payroll through ADP, company documents with Quick books, and all financial records
- Accomplishments
- Maintained a 97% satisfaction rating over a 12-month period on Google
- Created a company culture initiative that raised employee satisfaction rates by 25%
- Successfully on-boarded and trained 30 staff members on a new software program through change management
- Reduced time spent on inventory by 20% by reorganizing the physical storage of supplies.
Spa Director
Natural Body Spa and Medical Spa
Alpharetta , GA
2017.02 - 2020.06
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials
- Developed and evaluated 40 team members’ performance setting strategies for productivity and implementing incentive programs by setting employee daily sales, retail to service ratios, return Client requests and retention goals
- Oversaw workforce needs, financial activities including ADP payroll, accounts payable and receivable and delivered monthly reports to Regional Director, COO, CEO, and owners
- Adhered to monthly purchasing budgets with contract negotiation for all departments and implemented systems for budgetary control with Purchasing Workbook, dispensary management, and Inventory Cycle Counts
- Used the companies’ task management tool as directed to prioritize and execute workload, including product and marketing resets, pricing updates, inventory related tasks, and replenishment
- Used financial management to create success with driving top-line sales, interpreted reporting data by managing payroll budgets, and controlling expenses
- Conducted root cause analysis by utilizing analytical thinking and data analysis data to find viable solutions to operational challenges
- Accomplishments
- Initiated an inventory program to lower quantity control rates
- Delivered and set high retail goal numbers to make our location the number one seller in our region for one of our top vendors
- Created new employee onboarding process that significantly reduced employee retention turn around rates by 50%
- Increased operational readiness from 53% to 92% over a one-year period to save on budget cuts.
Assistant Store Manager
Tuesday Morning
Fayetteville , GA
2015.04 - 2017.05
- Drove sales by creating a sales generating environment through the implementation of all corporate sales directives
- Ensured merchandising standards and product presentations were second to none and created that WOW factor
- Executed concepts related to financial principles, inventory management, and merchandising
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing workers in receiving, storing and shipping products.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Prepared inventory for shipment by attaching tags and labels.
- Accomplishments
- Reduced Profit and loss percentages within the first ten months.
Assistant Store Operations Manager
Bargain Hunt
Austell , GA
2016.01 - 2017.02
- Partnered with the Operational Team Leader to re-merchandise areas ahead of the processing of the truck
- Utilized the Kaizen principles and lean process improvement tools to reduce the demand of training resources by 20%
- Mapped out plans for all the promotional displays before the weekly ads drop
- Directed and supervised the work of teammates within assigned areas of responsibility
- Supervised activities of warehouse engaged in receiving, storing and shipping
- Provided effective onboarding and training of new teammates within areas of operation
- Drove the customer experience and ensured resolution of customer issues
- Accomplishments
- Created a retail management handbook for assistance with new retail managers’ startup procedures
- Reduced employee training to 2 weeks enabling new hires to produce faster and yield a significant increase in revenue
- Expanded customer base by 35% within the first six months of the year 2016 by employing exceptional customer orientation and sales push techniques
- Introduced the concept of “daily quick connect meetings” which brought about both employee and customer recognition with great efficacy.
Salon Director
Mood Salon
Norcross , GA
2011.01 - 2014.11
- Met and exceeded goals related to services sales and operational excellence
- Executed salon events that delivered an unrivaled guest experience while delivering on services sales and payroll goals
- Built a team that embodied the Mood Salon beauty brand by delivering exceptional service and coaching the behaviors of the beauty at your Service program while additionally driving guest loyalty
- Reviewed and interpreted financial and operational reporting regularly, including salon visit and audit results
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Identified underperforming metrics and developed strategies that leveraged company programs, tools, and resources to improve and grow the business
- Accomplishments
- Restructured hiring process by performance management, organizational design, compensation, training programs that lead to 95% key stylist retention
- Promoted to a management position within 6 months to ensure a better salon experience
- Created a social media marketing plan to promote salon services.
Education
Associate - Arts in Business Management
Strayer University
Morrow, GABachelor of Fine Arts - Business Management, Business Development and Entrepreneurship
Strayer University
Morrow, GASkills
- Financial & Account Management
- Inventory Management
- Web-based Logistics Information Systems
- Business Knowledge & Development
- Coaching & Staff Enhancement
- Management Strategies
- Analytical & Conceptual Thinking
- Project Management
- Supervision and Training
- Logistics Planning
Timeline
General Manager
True Salon Spa
2020.07 - 2023.06
Spa Director
Natural Body Spa and Medical Spa
2017.02 - 2020.06
Assistant Store Operations Manager
Bargain Hunt
2016.01 - 2017.02
Assistant Store Manager
Tuesday Morning
2015.04 - 2017.05
Salon Director
Mood Salon
2011.01 - 2014.11
Associate - Arts in Business Management
Strayer University
Bachelor of Fine Arts - Business Management, Business Development and Entrepreneurship
Strayer University
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