Naomi Carter
Riverside,CA
Summary
High-achieving professional with a proven track record of resolving customer issues efficiently and courteously. Expertise in project coordination and customer service, with a knack for identifying and resolving product issues swiftly. A positive, diverse IT professional who's demonstrated a track record of accomplishing projects on time and under budget Offers valuable insight earned over 20 years of service. Driven to enhance productivity through meticulous analysis and implementation of tasks.
Demonstrable ability consistently exceeds customer expectations. Forward-thinking with a deep understanding of resolving customer problems with efficiency and civility. Experts in customer service and support, resolving issues with dedication to increasing productivity through close analysis of project and change management tasks, have a proven history of increasing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Sr. Project Coordinator
York Solutions, United Health Group
Santa Ana, CA
01.2012 - 06.2012
- Learned, utilized, and taught Planview Launch Initiatives for Project Managers utilizing Planview software
- Provided resource planning services across multiple departments
- Maintained more than 50 clinical trials simultaneously with budgets totaling over $500 million in revenue
- Developed Tool Box Items and Work Instructions to be a Planview Resource for future RP-SME's & Resource Managers
- Managed $500-million-dollar project budget, generated and updated reports, team hours, project hours
- Followed up with PM on allocating their resources, project invoices, and fiscal year audits and reporting
- Trained PM's on PlanView, resource planning
- Generated and maintained project status reports, project tasks, action items and schedules
- Developed project plans, WBS, cost estimates, and performed administrative duties
- Supported PM's by tracking project activities within project timelines, within SDLC projects
- Tracked resources hours and tasks in Clarity
- Processed SOW's and project change requests
- Worked on SAP on research and resolutions of processing errors and invoice disputed charges.
Project Coordinator
Segula Technologies, Union Bank
Monterey Park, CA
01.2011 - 06.2012
- Provided project support to team that support diversity and team spirit
- Worked with 3 PM's simultaneously providing administrative and project team support
- 40% of job duty included, but not limited to creating processes, analyzed risks and coordinated moves within the department
- The liaise between clients to identify and define requirements, scopes and objectives
- Managed deliverables, calendars, and expense reports for CEO
- Maintained project resources, managed project communications and project status reports
- Coordinated project plans, scheduling and budget for small but high-profile project
- Created business processes, flow charts, documented projects
- Organized staff schedules each week, controlled inventory, and order supplies
- Set up meetings
- Collected data from multiple streamlines to create reports and presentation for meetings.
Teacher Coordinator
Schley County Schools
Ellaville, GA
11.2020 - Current
- Assist in defining the project’s objectives and quality control throughout the life cycle
- Coordinates and provides administrative tasks and change management duties
- Chair weekly meetings with business teams to support financial, personnel, and general business operations for all corresponding departments within the silo
- Utilizes agile methods to track and update educational contracts and business requirements for subcontractors and suppliers and develops compliance policies, documentation, and standard operating procedures
- Create, update, and approve PMO assets purchase orders and departmental office supply invoices
- Add, update PRS, oversee, and support PMO service delivery, facilitate training staff or students; facilitate attendance, and facilitate Charter School practice and testing sessions
- Coordinated logistics and operations through accurate and effective communication
- Headed change processes and executed contract modifications, change orders, and agreements within the time frame and budget
- Facilitates communication and networking among project participants and external entities
- Graded papers, researched instructional material, and oversaw teacher aid scheduling
- I created and mentored an all-girls group on career and goal setting, cooking, creativity, and motivational assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
Resource Coordinator
IMPACT LIFE COACHING (self-employed)
Riverside, CA
02.2017 - Current
- Assisted clients in developing realistic goals and life plans
- Motivated individuals to make positive life-altering changes
- Tracked client progress and maintained case files for reporting purposes
- Aided and supported clients by structuring and delivering customized programs in both a one-on on and workshop environment
- Worked on personal projects, assigned tasks for completion
- Developed unique individualized processes that aided in educating the educated
- Assist customers with developing comprehensive plans, achieving plan objectives, and making appropriate referrals for services
- Engage consumer and family in a proactive manner to learn how each person wants to live; develop plans to address needs and strengths through specific services and outcomes within a unique time frame
- Mentored and trained over twenty-five clients on a week-to-week basis used Microsoft Project added tasks, created project schedules, ensured each task was completed on time
- Improved specimen fulfillment protocols by facilitating best practices and data-driven solutions
- Created action items for each client to complete
- Followed up with clients while facilitating effective training through a variety of environments including virtual, online and in person.
Training Coordinator
Consulting, Southern California Edison
Rosemead, CA
02.2016 - 06.2016
- Created training schedules for field technicians and new hires and train them in our policies and procedures
- Gathered feedback from trainers and trainees after each educational session
- Organized training sessions with customers, maintained a training log to keep track of which employees completed training courses
- Work with Management team to design and develop training curriculum
- Rolled out new methods for SCE compliance training
- Worked with on/offsite training vendors on scheduling, updates, cost and purchase orders
- Worked with field technicians on training initiatives
- Scheduled training courses within SAP
- Managed PMO folders on SharePoint and created wiki pages, tables, lists and libraries
- Created and developed PowerPoint presentations, adhoc excel reports, and flowcharts
- Utilize SAP to make updates on pertinent data logs, processed massive amounts of data via Excel, and transferred data into SAP
- Communicated with managers to identify training needs and mapped out development plans for teams and individuals
- Managed, designed, developed, and conducted all training programs.
Jr. Project Fulfillment Manager
Modis Consulting, Toyota Motor Sales
Torrance, CA
02.2015 - 07.2015
- Created project plans, reported results to upper management during daily SCRUM meetings
- Developed concrete detailed plans for a multiple project, which included creating and updating project schedule, budgets, and outlining the duties of team members
- Expertly identified project goals and setting of the timeline for each project
- Collaborated with various teams on data collaboration and documentation
- Start new hire onboarding process (adding to network, setting up workstation, badge request)
- Tracked and updated budget, project schedule, inventory control maintained in SAP and REMEDY
- Supported and managed a team of 20 following up on weekly status, tasks, and action items
- Led a project to streamline and reorganize SharePoint added and updated project folders and pages
- Improved asset management processes ensured assets were inventoried and tracked for usage
- Managed and maintained inventory and determined the best vendor to purchase supplies
- Served as a profession liaison to business team, outside vendors and clients.
Change Request Coordinator
Blue Wave, Direct TV
El Segundo, CA
09.2012 - 03.2014
- Oversaw the rollout of software and related hardware and maintained a list of critical applications
- Provided input for SLAs to Service Management monthly internal reporting
- Conducted post-implementation reviews to validate the results of the change request
- Tracked the appropriate information based on the type of change being investigated, provided status updates to requesters
- Reviewed change plans and schedules uploaded to docushare
- Tracked, logged and monitored all broadcast change request activity using BMC Remedy ITSM Suite
- Conducted weekly (CCB) control board (BCR's) Broadcast Change Request meetings
- Approved and rejected all change requests related to upgrades, code changes, E2E testings
- Conducted Release Management for software releases, ensured new release was properly reviewed and tested before moving to the next release cycle and steps
- Followed up on projects/statuses and delinquent milestones and tasks
- Verified UAT, E2E testing completed, attached release notes and test results to change reports.
Project Coordinator
Odessa Consulting, Toyota
Torrance, CA
06.2012 - 09.2012
- Worked closely, yet independently with the Project Manager prepared action plans, which included resources, timeframes and budgets
- Performed project tasks ensured requirements were met through conducting quality assurance testing
- Coordinated project schedules and risk management, management calendars, scheduled and chaired meetings
- Provided administrative support, coordinated office space utilization
- Maintained project documentation financial queries and fiscal year-end reports
- Tracked metric reports, project hours, resource allocation, reconciled time in Clarity
- Tracked metric reports, project hours, resource allocation, reconciled time in Clarity
- Managed project scope and deliverables
- Created/tracked purchase orders and job submittals
- Developed project plans and implementation timelines to meet goals and deadlines
- Updated schedules in MS Project added tasks and milestones
- Created Project Charters and PRA's
- Tracked resources hours and tasks in Clarity
- Processed SOW's RFP's, and project estimates
- Worked in SAP on research and resolutions of processing errors and invoice disputed charges
- Prepared invoices, reports, memos, letters, financial statements, and other documents, created change reports, flow charts, ORG spreadsheet, database, or presentation software
- Conducted, researched, compiled data, and prepared papers for consideration and presentation by executives, committees, and boards of directors
- Attended meetings to record minutes
- Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution
- Made travel arrangements for executives
- Provided clerical support to other departments
- Prepared meeting agendas, coordinated catering for luncheons, committee, board, and other meetings
- Managed and maintained executives' schedules
- Processed payroll information
- Compiled, transcribed, and distributed minutes of meetings
- Supervised and trained other clerical staff and arranged for employee training by scheduling training or organizing training material
- Sat up and oversaw administrative policies and procedures for offices or organizations
- Maintained and coordinated executive Outlook calendar, vacation, day-to-day meetings, and travel schedules
- Managed email; open, read, and wrote responses on behalf of the PM.
Project Coordinator
Maxim Staffing Solutions, United Health Group
Cypress, CA
06.2010 - 01.2011
- Coordinated project management activities, resources, equipment and information
- Broke projects into doable actions and set timeframes
- Worked with management and team leads on the best practices to accomplish project objectives
- Used problem-solving skills to resolve budgeting issues and troubleshoot project schedules discrepancies
- Led a project to streamline and reorganized SharePoint project management system logs, resulting in more accessible information and enhanced support for clients
- Gathered input from the business analysts and project engineers to develop and maintained the detailed schedule
- Supported five project managers and ten team members on a five-million-dollar software upgrade project
- Updated and maintained project schedule, tracked, and reported labor, material and project cost.
Project Administrator
Synergroup Systems INC, Union Bank
Monterey Park, CA
02.2010 - 06.2010
- Oversaw administrative task within the project
- Called contractors made appointments, ordered supplies, prepared reports
- Managed budgets and expenditures coordinated meetings, organized venues updated project calendar, created PowerPoint presentations
- Tracked projects kept up with compliance regulations
- Supported Project Managers to plan, request, and track to completion in the areas of infrastructure builds, incident management, and problem management
- Created work orders in Clarity, tracked issues related to enterprise wide system upgrades
- Developed Excel spreadsheets and templates with formulas to record data
- Provided admistriative support
- Communicated with business partners to review move procedures and specifications
- Ensured all special needs and requests were identified and accommodated
- Worked with Project Manager(s) to provide direct oversight for all moves scheduled globally
- Coordinated moves with internal business partners such as Facilities Planning, IT, Telecom and Corporate Operations.
Logistic/Procurement Coordinator
Iconma INC, Spirit Nextel PCS
Long Beach, CA
05.2009 - 02.2010
- Coordinated activities and meetings associated with the implementation of logistics processes
- Performed implementation and maintenance of asset management, transportation relationships and procurement issues
- Researched technology-based methods to handle logistics of product delivery
- Designed and transitioned all hard copy paper files to MS project and SAP (Logistic) electronic files
- Created purchase orders for equipment, hardware, printers, sent copies to suppliers and to departments originating requests
- Tracked, ordered and updated parts in SAP inventory modules
- Negotiated with external vendors on contracts and pricing for services, supplies, and products
- Communicated with forwarder for order shipping status /schedules, track shipments to make sure cargo came on time
- Supported field technicians and office mangers updating SAP Inventory Module, updating part numbers, invoices, order dates
- Oversaw departmental mail management, coordinated receipt and distribution of packages, equipment, correspondence, processed all office bulk mailings.
IT Software Maintenance Coordinator
Raytheon
El Segundo, CA
11.2008 - 06.2009
- Add assets into SAP inventory database, Tracked, managed, and analyzed hardware/software licenses and reoccurred maintenance costs
- Quality Assurance/Quality Control for the software lifecycle management process
- Entered asset into SAP for inventory purposes
- Placed unique asset tags on equipment, tracked and manage hardware/software in system
- Followed up on all purchase order approvals scanned each document into system
- Correlated with hardware and software renewal vendors for pricing of software warranties
- Complied list of active and non-active licenses, created and followed processes on generating PO's and PR's for all software and hardware in Access Database
- Tracked and maintained copies of software licenses, warranties, maintenance agreements, and vendor contracts.
Education
Some College (No Degree) - Business Administration
Cerritos College
Norwalk, CASkills
- Critical Thinking
- Deadline Adherence
- Change Management
- Project Management
- Continuous Improvement
- Project Lifecycle
- Utilization Management
- Relationship Building
- Strategic Planning
- Team Leadership
- Budget Coordination
- Conflict Resolution
- Task Delegation
- Detail Oriented
- Attention to Detail
- Resource Management
- Vendor Management
- Spreadsheet Tracking
- Resource Mobilization
- Multiple Priorities Management
- Customer Service
- Customer Management
- Technical Analysis
- Flexible and Adaptable
- Report Development
- Procurement
- Data Collection
- Quality Assurance
- Training and Development
- Subcontractor Oversight
- Research
- Team Coordination
- Event Planning and Execution
- Powerpoint Presentations
- Training development
- Team Building
- File and records management
- Training and mentoring
- Talent management
- Interpersonal Communication
- Self-Motivated
- Teamwork and Collaboration
- Planning and Coordination
- Problem-Solving
Affiliations
- I am a life coach, and using my team-building and leadership capabilities, I've supported program managers and trained contractors and managers on software products. I have greater leadership and analytical ability
- I am an author, a social media up coming influencer
- mentor others on achieving goals and working toward understanding your unique abilities and what you are created to do.
- I've worked as a 1st and 2nd level help desk professional
- I've worn many hats, which have helped me through the years to perfect my customer service dynamic track record on lower and higher levels.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Teacher Coordinator
Schley County Schools
11.2020 - Current
Resource Coordinator
IMPACT LIFE COACHING (self-employed)
02.2017 - Current
Training Coordinator
Consulting, Southern California Edison
02.2016 - 06.2016
Jr. Project Fulfillment Manager
Modis Consulting, Toyota Motor Sales
02.2015 - 07.2015
Change Request Coordinator
Blue Wave, Direct TV
09.2012 - 03.2014
Project Coordinator
Odessa Consulting, Toyota
06.2012 - 09.2012
Sr. Project Coordinator
York Solutions, United Health Group
01.2012 - 06.2012
Project Coordinator
Segula Technologies, Union Bank
01.2011 - 06.2012
Project Coordinator
Maxim Staffing Solutions, United Health Group
06.2010 - 01.2011
Project Administrator
Synergroup Systems INC, Union Bank
02.2010 - 06.2010
Logistic/Procurement Coordinator
Iconma INC, Spirit Nextel PCS
05.2009 - 02.2010
IT Software Maintenance Coordinator
Raytheon
11.2008 - 06.2009
Some College (No Degree) - Business Administration
Cerritos College
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