Naomi Carter
River Rouge,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty and respect.
Overview
14
14
years of professional experience
Work History
Adminstrative Specialist
United States Marine Corps
Cherry Point, NC
12.2009 - 09.2014
- Streamlined office processes by implementing efficient document management and filing systems.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Maintained a professional work environment by establishing clear office policies and procedures.
Sales Associate
Home Depot
Allen Park, MI
03.2017 - 10.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Security Officer
D.M. Burr Security Services
01.2016 - Current
- To provide protection, attention to detail, and all knowledge to any establishment I am placed in throughout the school district
- I am to be available at all times when and when not needed in case of any emergency making sure that all are accounted for, safe, and secure.
Education
Diploma - General Studies
River Rouge High School
River Rouge, MI06.2009
Skills
- Customer/Client Service (10 years)
- Business Policies / Procedures
- Attention to Detail (10 years)
- Oral Communication (10 years)
- Organization (10 years)
- Teamwork (10 years)
- Time Management (8 years)
- Responsibility (10 years)
- Multitasking (10 years)
- Initiative (8 years)
- Mail Handling (2 years)
- Martial Arts (2 years)
- Dynamic Team Building/Leadership
- Military Experience (8 years)
- Sales (3 years)
- Cash Handling (5 years)
Timeline
Sales Associate
Home Depot
03.2017 - 10.2020
Security Officer
D.M. Burr Security Services
01.2016 - Current
Adminstrative Specialist
United States Marine Corps
12.2009 - 09.2014
Diploma - General Studies
River Rouge High School