Naomi Carter
River Rouge,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty and respect.
Overview
14
14
years of professional experience
Work History
Adminstrative Specialist
United States Marine Corps
12.2009 - 09.2014
- Streamlined office processes by implementing efficient document management and filing systems.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Maintained a professional work environment by establishing clear office policies and procedures.
Sales Associate
Home Depot
03.2017 - 10.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Security Officer
D.M. Burr Security Services
01.2016 - Current
- To provide protection, attention to detail, and all knowledge to any establishment I am placed in throughout the school district
- I am to be available at all times when and when not needed in case of any emergency making sure that all are accounted for, safe, and secure.
Education
Diploma - General Studies
River Rouge High School
River Rouge, MI06.2009
Skills
- Customer/Client Service (10 years)
- Business Policies / Procedures
- Attention to Detail (10 years)
- Oral Communication (10 years)
- Organization (10 years)
- Teamwork (10 years)
- Time Management (8 years)
- Responsibility (10 years)
- Multitasking (10 years)
- Initiative (8 years)
- Mail Handling (2 years)
- Martial Arts (2 years)
- Dynamic Team Building/Leadership
- Military Experience (8 years)
- Sales (3 years)
- Cash Handling (5 years)
Timeline
Sales Associate
Home Depot
03.2017 - 10.2020
Security Officer
D.M. Burr Security Services
01.2016 - Current
Adminstrative Specialist
United States Marine Corps
12.2009 - 09.2014
Diploma - General Studies
River Rouge High School
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