Naomi Catlin
San Diego,CA
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
17
17
years of professional experience
Work History
Executive Assistant
Equity Space Alliance
San Diego, CA
01.2024 - Current
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Facilitated communication between different departments within organization.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Conducted research on various topics as requested by executives or senior management personnel.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Virtual Assistant and Social Media Manager
San Diego Black Investors LLC
San Diego, CA
08.2020 - 01.2024
- Provided executive-level administrative support and oversaw a wide variety of administrative tasks for entrepreneurial clients and staff.
- Created monthly budgets, expense reports, and tracked various Project Manager responsibilities
- Demonstrated commitment to organized management by successfully developing and maintaining administrative procedures, as well as effectively multitasking.
- Efficiently managed client communications through email, social media platforms, and phone calls as per defined guidelines.
- Conducted research as per client request and provided research results to the client within the established timeframe.
- Completed any purchases assigned by the client, ensuring that the specifications of the purchase met the client's satisfaction.
- Efficiently coordinated all aspects of travel bookings including researching options, coordinating logistics, booking flights (domestic and international), transportation, and hotels to meet client needs.
- Successfully coordinated the scheduling of meetings and travel arrangements for business-related events as well as social gatherings.
- Contributed to the establishment and maintenance of an internet/social media presence by offering graphic design, marketing, and technical skills.
Admissions Counselor
Ashford University
San Diego, CA
01.2014 - 07.2016
- Identified and Qualified Prospective Students
- Maximized opportunities with potential students with regard to outbound telephone calls and online chat with the intent to qualify prospective students regarding the admissions process and program offerings consistent with the University's academic catalogs and/or University websites
- Made as many as 250 phone calls a day and sent over 100 emails a day, as well as communicated with students via online chat
- Met the needs of a diverse student population in order to ensure an overall positive back-to-school experience
- Followed up with current students via online chat system, phone and/or email, through the completion of their first course to ensure student support and success.
Provider Services Representative II
American Specialty Health
San Diego, CA
01.2012 - 12.2013
- Received and responded to incoming telephone calls in a professional, timely and courteous manner
- Established the nature of the call and accurately documented all calls in the company communication log system
- Referred any inquiries requiring additional action to the appropriate area and follow-up within necessary timeframes
- Provide research and support for Providers and health plans regarding verification of member eligibility, processing of Clinical Treatment forms, claims payment, health plan information, benefits or reimbursement schedules and ASH administrative procedures and guidelines
- Attend staff and other meetings to discuss issues and foster teamwork among personnel.
Bank Teller
Union Bank
San Diego, CA
09.2009 - 12.2011
- Processed customers deposits, withdraws, cash advances, fund transfers and helped customers with their individual financial needs
- Responsible for dealing with customer complaints and finding a solution, also reversing occasional fees and educating customers on ways to prevent them and save money
- Cross selling products to customers based on account history and individual needs of the customer and branch
- Responsible for Meeting weekly, monthly, and quarterly goals
- Balanced a cash drawer, vault, and ATM machine
- Provided outstanding customer service.
Head Cashier
Wet Seal
San Diego, CA
06.2007 - 09.2009
- Followed corporate set guidelines on weekly mannequin and store updates
- Processed returns, exchanges, new shipments and markdowns
- Responsible for the coordination and organization of Visuals (windows, floor displays and floor sets)
- Sold merchandise, met daily sales goals, operated a cash register and computer
- Greeted customers, advised them of new promotions, and promoted the Frequent Buyer Card
- Trained and led associates on cash register, visual projects and floor sets.
Education
Associate of Arts - Fashion Design And Marketing
Fashion Careers College
San Diego, CA02-2008
Some College (No Degree) - Child Development
Antelope Valley College
Lancaster, CASkills
- Customer Service
- Remote Work Experience
- Social Media Management
- Online Chat, Email and Phone Communication
- Sales and Marketing Experience
- Microsoft Office programs (Word, Excel, PowerPoint, Outlook, etc)
- Google Applications (Calendar, Documents, Meet, etc)
- Administrative Support
- Calendar Management
Volunteer Work
Girl Scout Troop Leader and Volunteer Service Unit Manager
References
References available upon request.
Timeline
Executive Assistant
Equity Space Alliance
01.2024 - Current
Virtual Assistant and Social Media Manager
San Diego Black Investors LLC
08.2020 - 01.2024
Admissions Counselor
Ashford University
01.2014 - 07.2016
Provider Services Representative II
American Specialty Health
01.2012 - 12.2013
Bank Teller
Union Bank
09.2009 - 12.2011
Head Cashier
Wet Seal
06.2007 - 09.2009
Associate of Arts - Fashion Design And Marketing
Fashion Careers College
Some College (No Degree) - Child Development
Antelope Valley College
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