Naomi Caudill
Vancouver,WA
Summary
" You don’t close a sale; you open a relationship.” -Patricia Fripp
Experienced and enthusiastic leader with success in hiring/coaching teams, strategic planning, demonstrated 100% success rate in building and motivating teams to achieve and surpass objectives in sales, service and performance. Extraordinary record executing change with a 26% boost across the board in store performance goals. Exceeds in fast-paced, challenging environments and supplying exceptional service. Skilled at loss prevention, recordkeeping and always working to enhance revenue and boost customer satisfaction. Well-organized, self-sufficient, and knowledgeable about successful strategies for managing time and teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
RDA, Comfort Dental
Vancouver , WA
04.2021 - 07.2021
- Performed general chair-side duties for general dentistry, endo procedures, oral surgery, permanent and temporary crowns, sealants, coronal polishing, and applying fluoride.
- Asking about patient's medical history and taking blood pressure. Helping patients feel comfortable before, during, and after dental treatment
- Infection control, developing infection control protocol and preparing and sterilizing instruments and equipment
- Providing patients with instructions for oral care following surgery or other dental treatment procedures, such as placement of restorations (filling)
- Scanning for model impressions
- Documented patient dental health information, medical history and vital signs for future reference.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Assistant/Hygiene Assistant
Dental
Vancouver , WA
07.2020 - 02.2021
- Administered routine dental hygiene procedures and treatments.
- Prepared procedure rooms and tray setups for hygienists and doctors before starting treatment to promote quick turnover from one patient to next.
- Complied with OSHA and corporate safety policies and standards.
- Adhered to confidentiality laws established by Washington and federal government regarding HIPAA.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, restocked supplies to prep for next patient and maintain health and safety practice using American Dental Association protocols.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Verified and maintained proper documents and records for sterilization.
- Wrapped trays, instrument packs and sets.
- Recorded biologicals and test results.
- Inspected sterile package integrity prior to distribution.
Store Manager/Sales Manager
Zales - The Diamond Store
Troutdale , OR
07.2018 - 05.2020
- Improved sales by 19% in 2019 FY
- Set up appointments with potential and current customers to promote new products and services.
- Highest customer engagement scores in district by monitoring customer preferences to determine focus of sales efforts.
- Coached sales associates in product specifications, sales incentives and effective selling techniques to deliver top-notch customer service. Significantly increasing customer satisfaction ratings.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization. Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Supervise and manage 7 to 10 employees including interviewing and hiring, conducting performance appraisals, and assigning work schedules
- Plan advertising and coordinate special promotional events
- Conduct and supervise inventory checks and balances
- Ensure proper implementation of safety and security procedures
- Submitted reports to senior management to aid in business decision-making and planning.
- Drafted shipment documentation and maintained accurate files.
- Assisted in driving sales through targeted product presentation, merchandising, and team educations for all metrics.
- Provided strong service to customers, increasing customer loyalty 100%.
- Managed day-to-day staffing and handled scheduling for all store employees. Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Liaised with jewelry repairs manager, marketing, and management teams to develop solutions and accomplish shared objectives or issues for customers.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift, as well as vaults were secured.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Developed relationships with clothing vendors and freight operators.
- Kept orderly and accurate accounting records by monitoring sales documentation, as well as training drills for security around store to reduce shrink and alleviate theft.
Store Manager/Jewelry Repair
Zales - The Diamond Store
Happy Valley , OR
10.2017 - 07.2018
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue. Balanced and organized cash register by handling cash, counting change and storing coupons.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Mentored new sales associates on store return policies and customer service techniques.
- Tracked down hard-to-find merchandise at diverse locations.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Completed store opening and closing procedures as per company guidelines.
- Maintained inventory of repair supplies and ordered parts when needed. Trained employees on jewelry repair process per company guidelines.
Store Manager
Piercing Pagoda
Happy Valley , OR
05.2016 - 11.2017
- Customer Service, Inventory, Leadership Development, problem solving skills.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed store employees successfully in fast-paced environment through proactive open-door communication, and positive feedback. Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies of inventory counts twice per day.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control and store opening and closing procedures.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Rotated merchandise and displays to feature new products and promotions. Examined merchandise to verify correct pricing and attractive displays.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed new store location from ground up by hiring and training efficient team, while effectively training assistant manager in home store to keep trending 20% up YTD.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels Maintaining 100% or over MTD per employee.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance. Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Completed routine fiscal year store inventories.
- Submitted reports to senior management to aid in business decision-making and planning.
- Improved sales process and tracking with implementation of new point of sale (POS) system. Due to exceeding sales productivity by 12% for fiscal year we were given second (POS).
- Submitted orders for new inventory monthly.
Assistant Store Manager/Store Manager
The Children's Place
Happy Valley , OR
09.2014 - 09.2015
- Addressed and resolved any issues that customers had, as well as, maintaining clean store at all times
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary and reducing shrink by 26% YTD.
- Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Tracked and recapped key item performance.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Generated reporting to aid leadership with information to determine future credit card goals.
Warehouse Clerk/Shipping & Receiving
Tareget Distribution
Midway , GA
06.2008 - 08.2013
- Label control
- Managing production and calling in trucks to specific doors.
- Matching all paperwork with each trailer and reporting any missing items.
- Communicating with other employees in building to ensure merchandise was moved and placed accordingly.
- Load/unload freight onto conveyors and labeling at very fast pace.
- Experience in lift trucks to put pallets away in correct locations.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Sorted and delivered materials to different work areas and staff.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
Associate - Business Management
Mt Hood Community College
Troutdale, ORAssociate of Applied Science - Dental Hygiene
Mt Hood Community College
Troutdale, ORAssociate of Science - Dental Hygiene
Clark College
Vancouver, WA2014
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ08.2009
Skills
- Organization and Prioritization
- Teamwork and Collaboration
- Personable Communication/Adaptability and Flexibility
- Addressing Patient Inquiries
- Focus and Follow-Through
- Assignment Delegation
- Verbal and Written Communication
- Performance Assessment/Scheduling
- Customer Service Management
- Problem Anticipation and Resolution
- Budget Control
- Word Processing
- Presentation Development and Delivery
- Inventory Tracking and Management
- POS Terminal Operations
- Special Promotions Planning
- Payroll Administration and Timekeeping
- Information Security
- Shipping and Receiving Oversight
- Time Management
- Staff Training and Development/Team Recruiting and Onboarding
- Team Recruiting and Onboarding
- Price Schedules/Property Inventory Storage and Tracking
- Performance Evaluations
- Sales Quota Management
- Customer Order Management
- Cold Calling
- Marketing Strategy Development
- Presentations and Public Speaking
- Closing Techniques
- Consultative Selling Techniques/Sales Targeting
- Sales Targeting
- Customer Portfolio Management
- Design Visualization/New Display Creation/Brand Marketing/Advertising Campaign Development
- Event Coordination
- Electronic Charting
- Team collaboration
- Dental radiography
- Equipment sterilization
- Full Mouth Radiographs
- Oral surgery
- Infection control proficiency
- Patient intake procedures
Accomplishments
- Managed my last store exceeding company expectations ranking number one in district (YTD sales 172%).
- Exceeded store goals for Q4 with triple down in sales 136% (credit 138%).
- Supervised team of 7 to 10 team members.
- Achieved customer satisfaction results of 100% by bridging the gap for jeweler repair issues. Handled every situation with accuracy, efficiency, and superb communication.
Certification
- RDA - Registered Dental Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Registered Dental Assistant
RDA, Comfort Dental
04.2021 - 07.2021
Dental Assistant/Hygiene Assistant
Dental
07.2020 - 02.2021
Store Manager/Sales Manager
Zales - The Diamond Store
07.2018 - 05.2020
Store Manager/Jewelry Repair
Zales - The Diamond Store
10.2017 - 07.2018
Store Manager
Piercing Pagoda
05.2016 - 11.2017
Assistant Store Manager/Store Manager
The Children's Place
09.2014 - 09.2015
Warehouse Clerk/Shipping & Receiving
Tareget Distribution
06.2008 - 08.2013
Associate - Business Management
Mt Hood Community College
Associate of Applied Science - Dental Hygiene
Mt Hood Community College
Associate of Science - Dental Hygiene
Clark College
Associate of Arts - Health Administration
University of Phoenix
- RDA - Registered Dental Assistant
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