Naomi Chang
Cumming,GA
Summary
Dynamic Assistant Property Manager with a proven track record at Atlantic Pacific, excelling in property management and relationship building. Expert in housing regulations and adept at fostering professional tenant relationships, ensuring over 90% payment rates. Skilled in conflict resolution and policy enforcement, significantly enhancing community engagement and compliance.
Overview
3
3
years of professional experience
Work History
Assistant Property Manager
Atlantic Pacific
05.2023 - Current
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Processed security deposit refunds.
- Posted policies and rules in common areas for tenant review.
- Escalated major issues to property manager for immediate remediation.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Community Assistant
Caliber Living
09.2021 - 08.2022
- Maintained open communication with tenants to proactively handle questions and complaints.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Established rapport with diverse populations through active listening skills and empathy, promoting an inclusive living environment.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Helped to establish community norms and ground rules for open communication and responsible conduct.
- Enhanced community engagement by organizing and implementing events and activities.
Education
Bachelor of Science - Political Science
University of North Georgia
Dahlonega, GA08-2025
Skills
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Relationship building and rapport
- Property Management
- Staff Management
- Payment Collection
- Payment management
- Rent collection
- Housing regulations
- Policy Enforcement
- Records Management
- Contract Negotiation
Timeline
Assistant Property Manager
Atlantic Pacific
05.2023 - Current
Community Assistant
Caliber Living
09.2021 - 08.2022
Bachelor of Science - Political Science
University of North Georgia
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