Naomi Cilehe Chavez
Denver,CO
Overview
5
5
years of professional experience
Work History
Youth Advocate
Youth Advocate Program, INC, Y.A.P
02.2024 - 09.2024
- Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
- Maintained accurate case records and documentation in compliance with organizational standards and confidentiality guidelines.
- Collaborated with community organizations to provide comprehensive support services for at-risk youth.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Supported and mentored students in developing skills to become successful in community.
- Contributed to development of individualized plans to support youth goal achievement.
Peer Advocate and Resiliency Coach
Community College of Denver
08.2022 - 12.2023
- Participated in professional development and certification trainings
- Promoted wellness and resilience support to students including but not limited to helping enroll students in public benefits such as SNAP, Unemployment, CCCAP, etc.
- Assisted with the development and facilitation of peer training to promote skills necessary for student success
- Serveed as an effective spokesperson for the Human Services program at campus events, presentations and speaking engagements
- Maintained ethical standards and accurate records
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community
Shift Manager
Tropical Smoothie Cafe
10.2019 - 08.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Host
Sunny's Breakfast
06.2019 - 10.2019
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Science - Social Work
Metropolitan State University of Denver
Denver, CO05-2027
Associate of Applied Science - Human Services
Community College of Denver
Denver, Colorado05.2024
Skills
- Effective Collaboration and Interaction
- Conflict Resolution
- Relationship-Building Skills
- Problem-Solving Skills
- Empathy
- Rapport Building
- Interpersonal Abilities
- Leadership Skills
- Active Listening
- Case Management
- Community Resource Navigation
- Cultural Sensitivity
Timeline
Youth Advocate
Youth Advocate Program, INC, Y.A.P
02.2024 - 09.2024
Peer Advocate and Resiliency Coach
Community College of Denver
08.2022 - 12.2023
Shift Manager
Tropical Smoothie Cafe
10.2019 - 08.2021
Host
Sunny's Breakfast
06.2019 - 10.2019
Bachelor of Science - Social Work
Metropolitan State University of Denver
Associate of Applied Science - Human Services
Community College of Denver
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