Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Naomi Colin

Leland,NC

Summary

Dedicated food service manager with several years of experience overseeing staff and operations for the field. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Burger King
Denver, CO
04.1996 - 01.2022
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Kept up-to-date records of employee performance reviews.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Implemented cost-saving measures while maintaining high quality service levels.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Created weekly work schedules according to staffing needs.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Scheduled staff shifts and monitored labor costs.
  • Recruited, trained and supervised staff members.
  • Assisted in resolving any disputes between customers or employees.
  • Analyzed sales figures and trends to develop sales strategies that maximize profits.
  • Established restaurant business plan by conferring with people in community to select food and beverage offerings.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Updated computer systems with new pricing and daily food specials.
  • Optimized profits by controlling food, beverage and labor costs.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees to perform duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Restaurant General Manager

Taco Bell Restaurant
Lafayette, CO
10/22/22 - 01/08/24
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Kept up-to-date records of employee performance reviews.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Ensured compliance with health, safety and sanitation standards.
  • Implemented cost-saving measures while maintaining high quality service levels.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Resolved customer complaints in a professional manner.
  • Established cash control systems for register transactions.
  • Managed relationships with suppliers to ensure timely delivery of products.
  • Maintained accurate inventories of food, supplies and equipment.
  • Provided direction, guidance and motivation to team members.
  • Created weekly work schedules according to staffing needs.
  • Scheduled staff shifts and monitored labor costs.
  • Recruited, trained and supervised staff members.
  • Assisted in resolving any disputes between customers or employees.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.

Education

GED -

Front Range Community College
Westminster, CO
07-2006

Skills

  • Health Code Compliance
  • Purchasing
  • Business Management
  • Customer Engagement
  • Talent Development
  • Inventory Management
  • Staff Scheduling
  • Operations Management
  • Budget Planning
  • Facility Maintenance
  • Food Preparation

Certification

  • SERV-SAFE

Timeline

Restaurant General Manager

Burger King
04.1996 - 01.2022

Restaurant General Manager

Taco Bell Restaurant
10/22/22 - 01/08/24

GED -

Front Range Community College

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Naomi Colin