Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naomi Contreras

Houston,TX

Summary

I am a Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.

Overview

15
15
years of professional experience

Work History

District Manager

Dollar General
11.2020 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Retail Training Store Manager

Dollar General
02.2011 - 11.2020
  • Reduced employee turnover rate by providing ongoing support, coaching, and feedback to staff members.
  • Boosted employee morale by fostering a positive work environment and promoting team collaboration.
  • Oversaw day-to-day operations including staffing schedules, inventory control, merchandising displays, and customer relations.
  • Streamlined store operations by optimizing inventory management processes and procedures.

Store Manager

Dollar General
11.2010 - 02.2011
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant

Child Support Enforcement
06.2009 - 08.2010
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Education

High School Diploma -

Pasadena High School
Pasadena, TX

Skills

  • Leadership skills
  • Strategic Planning
  • Customer Service
  • Training and coaching
  • Goal Setting and Performance Metrics
  • Operations Management
  • Team Development
  • Multi-unit management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

District Manager

Dollar General
11.2020 - Current

Retail Training Store Manager

Dollar General
02.2011 - 11.2020

Store Manager

Dollar General
11.2010 - 02.2011

Assistant

Child Support Enforcement
06.2009 - 08.2010

High School Diploma -

Pasadena High School

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Naomi Contreras