Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Timeline
Hi, I’m

Naomi Cook

Reno, NV
Naomi Cook

Summary

Dedicated and mission-driven professional with a growth mindset.
Possesses a Bachelor's degree from the University of Nevada, Reno, with years of experience in customer service. Known for the ability to multi-task, provide exceptional service, and create positive customer experiences. A proven track record of addressing client needs, and delivering thoughtful solutions. A positive attitude and a strong willingness to learn new skills on the job, with a passion for contributing to a company’s growth and success.

Overview

8
years of professional experience
1
Certification

Work History

Digiprint

Graphic Designer
01.2024 - 12.2024

Job overview

  • Developed creative designs for print materials, brochures, banners, and signs.
  • Optimized customer created graphics with 100% accuracy and ensured quality resolution.
  • Navigated company websites to keep track of prints and order completion.
  • Created digital image files and logos for use in digital and traditional printing methods.
  • Utilized Software such as Indesign, Photoshop, and Illustrator proving ability to navigate software efficiently.

Innevation Center

Project Coordinator
01.2021 - 05.2022

Job overview

  • Kept projects on schedule by managing deadlines and adjusting workflows using Trello.
  • Supervised multiple projects such as 3D print, Lazer cutting, and woodworking from start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through participating in regular meetings, fostering a positive work environment for increased productivity.
  • Completed administrative tasks for our supervisor which included responding to client emails and updating inventory checklists.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Sutherland Global Serves

Customer Support Specialist
01.2017 - 01.2018

Job overview

  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Mediated between hosts and guests on conflict resolution.

Education

University of Nevada, Reno
Reno, NV

Bachelor of Arts from Graphic Design
03-2023

Skills

  • Empathy
  • Active Listening
  • Customer Support
  • Organization
  • Website Navigation
  • Communication
  • problem-solving
  • Microsoft suite
  • Layout design
  • Leading with a purpose

Accomplishments

Created and submitted a project proposal to obtain a design space in the Innovation Center that included new computers, drawing tablets, and drawing materials.



Certification

Currently working to complete Excel Certification through Coursera.

Awards

Awarded Highest Net Promoter Score at Airbnb.

Timeline

Graphic Designer

Digiprint
01.2024 - 12.2024

Project Coordinator

Innevation Center
01.2021 - 05.2022

Customer Support Specialist

Sutherland Global Serves
01.2017 - 01.2018

University of Nevada, Reno

Bachelor of Arts from Graphic Design

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Naomi Cook