NAOMI COOLEY
Dallas,TX
Summary
Highly experienced, dedicated and passionate Eyecare professional and trainer. Almost 20 years of work experience in a variety of specialties including Practice acquisitions, Optometry and Ophthalmology.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Eye Consultants Of Texas/Lonestar Ambulatory
2023.01 - 2023.11
- Schedule and counsel patient's for Cataract surgery based on recommended Lens (IOL) options from Doctor's evaluation.
- Coordinate post op care with co-managing doctors.
- Reviewed pre and post instructions with patients.
- Thorough chart review and preparation, identifying all relevant medical, ocular history and diagnostic testing prior to calculations and lens picking.
- Managed surgery schedule spreadsheet, distributing final copies to surgeon and ambulatory surgery center.
- Attended weekly Lens Picking meeting with surgeon and other department heads to discuss upcoming cases and lens selections.
- Attended surgery morning briefings updating surgeon of any specific patient needs.
- Monitored inventory of surgery kits, ordering as needed.
Integrations Specialist
MyEyeDr.
2020.02 - 2022.09
- Responsible for Integrating newly partnered offices onboarding into MyEyeDr Culture and Brand, through orientation, systems training, conversions and providing onsite live support when resuming patient care
- Assist IT (remotely) with any new software and hardware as needed while on site
- Support under-performing offices and ensure expectations are meet, KPIs & Sales goals.
Eyewear Consultant
MyEyeDr.
2015.04 - 2020.02
- 5 years of patient facing optical experience in relation to sales, frame styling and lens recommendations based on visual needs, insurance and budget
- Strong knowledge of vision insurance plans and most medical in relation to eye care services
- Advanced knowledge and experience of Optics: lenses, ANSI standards and partnering with contracted Labs accordingly.
Certified Ophthalmic Assistant
Groat Eye Care
2014.08 - 2015.02
- 10 years clinical ophthalmology as a Certified Ophthalmic Assistant
- Experienced in General, Cataracts, Glaucoma and Lasik through manual refractions, slit lamp, scribing and diagnostic testing.
Certified Opthalmic Assistant
Piedmont Retina Specialists
2014.01 - 2014.07
- 10 years clinical ophthalmology as a Certified Ophthalmic Assistant
- Experienced in General, Cataracts, Glaucoma and Lasik through manual refractions, slit lamp, scribing and diagnostic testing.
Certified Ophthalmic Assistant
NC Retina & Associates, PA
2013.10 - 2013.12
- 10 years clinical ophthalmology as a Certified Ophthalmic Assistant
- Experienced in General, Cataracts, Glaucoma and Lasik through manual refractions, slit lamp, scribing and diagnostic testing.
Certified Ophthalmic Assistant
Raleigh Eye Center
2005.04 - 2013.10
- 10 years clinical ophthalmology as a Certified Ophthalmic Assistant
- Experienced in General, Cataracts, Glaucoma and Lasik through manual refractions, slit lamp, scribing and diagnostic testing.
Education
Certificate (Undergraduate) - Health Information Systems
University of Phoenix
Tempe, AZ06.2024
Skills
- Experienced working in a fast-paced, high volume, critical thinking and collaborative environment.
- Proven ability to create genuine relationships with offices by leading with emotional intelligence, ensuring long term success and creating One Team mentality.
- Responsible for Integrating newly partnered offices onboarding into MyEyeDr. Culture and Brand, through orientation, systems training, conversions and providing onsite live support when resuming patient care
- Assist IT (remotely) with any new software and hardware as needed while on site.
- Support under-performing offices and ensure they meet expectations, KPIs & Sales goals
- 7+ years of training office associates with current systems, processes and procedures.
- Experience with multiple EPM/EHR & Middleware software applications: Nextech/MDI EHR, Advanced MD EPM, Acuity Logic, Eyefinity EHR, Office Mate, Crystal, CLX/OOGP, MyLink, NexGen.
- 5 years of patient facing optical experience in relation to sales, frame styling and lens recommendations based on visual needs, insurance and budget.
- Strong knowledge of vision insurance plans and most medical in relation to eye care services.
- Advanced knowledge and experience of Optics: lenses, ANSI standards and partnering with contracted Labs accordingly.
- 10 years clinical ophthalmology as a Certified Ophthalmic Assistant. Experienced in General, Cataracts, Glaucoma and Lasik through manual refractions, slit lamp, scribing and diagnostic testing.
Certification
- MyEyeDr: Completion of Emerging Leaders Program, Dec 2018.
- JCAHPO: Certified Ophthalmic Assistant (COA) Certification: June 2007. Recertification: June 2010 & June 2013 through Allergan Access/BSM Consulting and NCOPS. Allegretto Wavelength Laser Certification September 2011.
Timeline
Surgery Scheduler
Eye Consultants Of Texas/Lonestar Ambulatory
2023.01 - 2023.11
Integrations Specialist
MyEyeDr.
2020.02 - 2022.09
Eyewear Consultant
MyEyeDr.
2015.04 - 2020.02
Certified Ophthalmic Assistant
Groat Eye Care
2014.08 - 2015.02
Certified Opthalmic Assistant
Piedmont Retina Specialists
2014.01 - 2014.07
Certified Ophthalmic Assistant
NC Retina & Associates, PA
2013.10 - 2013.12
Certified Ophthalmic Assistant
Raleigh Eye Center
2005.04 - 2013.10
Certificate (Undergraduate) - Health Information Systems
University of Phoenix
- MyEyeDr: Completion of Emerging Leaders Program, Dec 2018.
- JCAHPO: Certified Ophthalmic Assistant (COA) Certification: June 2007. Recertification: June 2010 & June 2013 through Allergan Access/BSM Consulting and NCOPS. Allegretto Wavelength Laser Certification September 2011.
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