Naomi Cooper
Baytown,TX
Summary
Accomplished Senior People Executive at Chick-fil-A Baytown, adept in business development and interpersonal skills, significantly enhanced staff satisfaction and leadership capabilities. Spearheaded major events and training programs, achieving a notable reduction in turnover rates. Expert in executive support and event management, consistently driving organizational growth and employee engagement. Over 10 years of volunteer experience in coordinating non-profit events and serving as a consultant for events including weddings and fundraisers.
Overview
11
11
years of professional experience
Work History
Senior People Executive
Chick-fil-A Baytown
Baytown, TX
08.2021 - Current
- Oversaw recruiting, onboarding, employee engagement/retention, and leadership development initiatives, resulting in improved staff satisfaction, reduced turnover rates, and enhanced leadership capabilities across the organization.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Coordinated and executed staff events and regional gatherings for multiple Chick-fil-A locations, ensuring seamless logistics, high employee engagement, and positive feedback from attendees.
Community Education Program Manager
Lee College
Baytown, TX
08.2019 - 09.2021
- Developed and maintained partnerships with online education vendors to offer a diverse range of online courses for personal and professional growth, expanding educational opportunities for the community.
- Coordinated both in-person and online classes, aligning course offerings with community interests and continuing education needs, resulting in increased enrollment and positive feedback.
- Managed all aspects of community education programs for senior adults, including event planning, marketing, registration, instructor coordination, and event setup/take down, ensuring successful execution and high participant satisfaction.
- Attended all events to ensure smooth operations and address any issues promptly, fostering a supportive and engaging learning environment.
- Created and maintained all budgets for the Community Education Department, ensuring efficient allocation of resources and adherence to financial constraints.
Secretary
Lee College
Baytown, TX
07.2018 - 08.2019
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Race Director and Coordinator
Fastlane Services
Houston, TX
03.2013 - 09.2018
- Enhanced participant experience by implementing efficient race registration and check-in processes.
- Oversaw volunteer recruitment and training initiatives, fostering a strong sense of teamwork among event staff members.
- Coordinated post-race activities such as awards ceremonies and celebrations, creating memorable experiences for racers and spectators alike.
- Optimized logistics management across transportation services, food vendors and aid stations—ultimately providing a seamless experience for both competitors and attendees alike.
- Managed budgets effectively, ensuring optimal allocation of resources for successful race execution.
- Collaborated with local authorities to ensure the safety of all participants during races, including road closures and security measures.
- Facilitated communication between event organizers, vendors, volunteers, and participants to ensure smooth operations throughout the entire race process.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Increased event attendance through targeted marketing efforts and community outreach initiatives.
Education
Associate of Arts - Photography
Lee College
Baytown, TXSkills
- Interpersonal Skills
- Executive Support
- Customer-Oriented
- Business Development
- Event Management
Timeline
Senior People Executive
Chick-fil-A Baytown
08.2021 - Current
Community Education Program Manager
Lee College
08.2019 - 09.2021
Secretary
Lee College
07.2018 - 08.2019
Race Director and Coordinator
Fastlane Services
03.2013 - 09.2018
Associate of Arts - Photography
Lee College