Naomi Cornman
Shippensburg,Pennsylvania
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
1
1
year of professional experience
Work History
Registration Receptionist
WellSpan Chambersburg Hospital
Chambersburg, PA
04.2023 - Current
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
- Verified patient demographic information and updated records accordingly.
- Provided support to clinical staff with regards to registration related tasks.
- Processed insurance authorizations, referrals, pre-certifications and prior authorizations as required by payers.
- Maintained accurate tracking of all documentation in the Electronic Health Record.
- Performed eligibility checks on patients to ensure they are eligible for services provided by the practice or facility.
- Ensured compliance with HIPAA regulations regarding patient confidentiality and privacy laws.
- Communicated effectively with physicians, nurses, office managers and other healthcare professionals regarding registration processes.
- Explained various payment options to patients such as cash payments or credit card payments and assisted them in selecting a payment option that best suits their needs.
- Facilitated smooth workflow by communicating any delays or issues to appropriate personnel.
- Maintained an organized filing system for all paperwork related to patient registrations.
- Resolved customer service issues in a timely manner while maintaining a positive attitude.
- Answered questions about health plan coverage policies and procedures.
- Processed claims electronically using billing software programs.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Education
High School Diploma -
SOUTHERN HUNTINGDON HIGH SCHOOL
Three Springs, PA05-2022
Skills
- Cultural Sensitivity
- Patient Registration
- Medical terminology knowledge
- Information Gathering
- Billing Procedures
- Strong Organization
- Insurance Verification
- File Maintenance
- Work Prioritization
- Customer Service
- Data Entry
- Task Prioritization
- Bank Deposits
- Documentation And Reporting
- Relationship Building
- Time management abilities
- Multitasking
Languages
English
Professional
Timeline
Registration Receptionist
WellSpan Chambersburg Hospital
04.2023 - Current
High School Diploma -
SOUTHERN HUNTINGDON HIGH SCHOOL
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